Strategic operations leader with 15+ years of experience spanning account management, supplier support, client onboarding, and cross-functional project execution. Proven track record managing key business relationships, resolving supplier challenges, and implementing procurement strategies that drive cost savings, program compliance, and operational efficiency. Nationally recognized for extraordinary leadership and operational innovation, including achieving over $7 million in organizational cost savings through strategic restructuring initiatives. Published author and respected voice in education and systems leadership, known for translating complex challenges into streamlined, scalable solutions. Adept at enhancing customer satisfaction through structured service models, data-driven decision-making, and continuous process improvement. Trusted to lead initiatives with a commitment to excellence, stakeholder engagement, and transformational impact across hospitality, education, and government sectors.
Salesforce
SAP Ariba
Oracle PeopleSoft Coupa (Spend Management)
Oracle NetSuite
Microsoft SharePoint
Workday
Coupa (Spend Management)
ADP Workforce Now
Slack
QuickBooks
Microsoft Dynamics 365
Power BI
Tableau
Microsoft Excel (Advanced)
Smartsheet
BambooHR
Asana
Zendesk
HubSpot
Google Workspace
Microsoft Teams
Mondaycom
Notion
Jira
DocuSign
Concur (Expense Management)
Kronos (UKG)
IBM Cognos
Freshdesk