Juan Segura
San Bernardino,CA
Summary
Extensive experience at Loma Linda University Shared Services Security Department, skilled in conflict de-escalation and incident documentation with a bachelors degree in Psychology from California State University Monterey Bay. Proven ability to maintain safety and enhance customer service in high-pressure environments. Bilingual in Spanish and English, committed to protecting safety of others and property while fostering a welcoming atmosphere. Physically and mentally prepared to become a police officer and make a positive impact on the community I have the opportunity to serve.
Overview
6
6
years of professional experience
Work History
Security Officer
Loma Linda University Shared Services
06.2022 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Receptionist
California State University Monterey Bay
10.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Sports Treasures
11.2020 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Loss Prevention Officer
Ross Dress for Less
10.2019 - 04.2020
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Education
Psychology
05-2023
Skills
- Clear and concise report drafting
- Incident documentation
- Proficient in Spanish and English
- Conflict de-escalation
- Metal detector operation
- Reliable
- Able to work in stressful environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer - Loma Linda University Shared Services
06.2022 - Current
Receptionist - California State University Monterey Bay
10.2021 - 02.2022
Retail Sales Associate - Sports Treasures
11.2020 - 06.2021
Loss Prevention Officer - Ross Dress for Less
10.2019 - 04.2020
California State University, Monterey Bay - , Psychology