Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JUAN SERNA

Fontana,CA

Summary

Results-driven QA Associate with a strong history at FedEx Ground, achieving over 30% improvement in product quality through effective performance and manual testing. Demonstrates exceptional collaborative skills and a commitment to cross-functional team success, complemented by expertise in defect tracking and continuous improvement initiatives.

Overview

17
17
years of professional experience

Work History

QA Associate

Fed Ex Ground
Bloomington, CA
11.2024 - Current
  • Collaborated with cross-functional teams during all phases of QA lifecycle from planning to implementation.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Participated in root cause analysis of identified defects by reviewing logs, data, code changes.
  • Analyzed production processes and product specifications to establish quality and reliability standards.
  • Performed visual inspections of finished products.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Ensured compliance with established quality assurance procedures in accordance with company policies.

Package Handler

Fed Ex Ground
Bloomington, CA
07.2024 - 11.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Collaborated with team members to improve workflow and increase productivity.
  • Maintained a clean work environment by removing debris from the loading dock area.

Electrician Technician

jms development
San Antonio, TX
11.2022 - 02.2024
  • Connected and repaired equipment based on mechanical drawings and electrical prints.
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Verified continuity of circuits in electrical wiring systems using testing devices such as ohmmeters.
  • Installed, maintained, and repaired electrical wiring, equipment, and fixtures, ensuring compliance with codes.

Field Supervisor

pacific contracting and development
Upland, CA
05.2017 - 10.2022
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Identified cost savings opportunities through process optimization initiatives.
  • Ensured compliance with company policies and procedures as well as applicable laws and regulations.
  • Monitored project progress to enforce adherence to deadlines and quality standards.

Safety Supervisor

pacific contracting and development
Upland, CA
06.2010 - 05.2017
  • Identified areas where additional resources are needed in order to promote a safer working environment.
  • Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
  • Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.
  • Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.

Package Handler

brookvale international
City Of Industry, CA
08.2007 - 11.2010
  • Performed inventory cycle counting and identified discrepancies.
  • Inspected incoming materials for damage.
  • Identified unproductive inventory for disposition, optimizing stock productivity.

Education

High School Diploma -

Nogales
La Puente, CA
05-2001

Some College (No Degree) - General Studies

Pasadena City College
Pasadena, CA

Skills

  • Performance testing
  • Manual testing
  • Usability testing
  • Cross-browser testing
  • Defect tracking

Affiliations

team worker,always looking up tp managment on how to become a better team leader.

always willing to learn to be able to excell in the field that im in.

i have recieved positive work rights from all my managers,and awards,QRP

I have support from all my managers including senior managment to area managers,sort managers,dock supervisors

Timeline

QA Associate

Fed Ex Ground
11.2024 - Current

Package Handler

Fed Ex Ground
07.2024 - 11.2024

Electrician Technician

jms development
11.2022 - 02.2024

Field Supervisor

pacific contracting and development
05.2017 - 10.2022

Safety Supervisor

pacific contracting and development
06.2010 - 05.2017

Package Handler

brookvale international
08.2007 - 11.2010

High School Diploma -

Nogales

Some College (No Degree) - General Studies

Pasadena City College

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JUAN SERNA