Juan Serrano
Belvedere Tiburon,CA
Summary
Skilled in beverage preparation and hospitality service, I excel in fast-paced environments, evidenced by my role at Trident where I enhanced customer satisfaction through meticulous service and effective multitasking. My expertise in ordering procedures and ability to foster warm customer relationships underscore my commitment to excellence, with a proven track record of improving service efficiency and guest experiences.
Overview
24
24
years of professional experience
Work History
Server
Trident
09.2002 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Busser
San Rafael Joes
09.2004 - 09.2012
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Busser
Servinos Restaurant
09.2002 - 09.2008
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Busser
Guaymas Restaurant
09.2000 - 09.2006
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Education Completed in Mexico
Skills
Beverage preparation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Busser
San Rafael Joes
09.2004 - 09.2012
Server
Trident
09.2002 - 09.2024
Busser
Servinos Restaurant
09.2002 - 09.2008
Busser
Guaymas Restaurant
09.2000 - 09.2006
Education Completed in Mexico