Juan Silva
Albemarle,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
In-Plant Technician
Hubergroup
09.2017 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Received and transported incoming materials using excel and putting up equipment.
- color matching, and solving ink issues.
- Cleaned work areas to comply with safety regulations.
- Proven ability to learn quickly and adapt to new situations.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
Production Manager
Wikoff Color Corporation
05.2012 - 09.2017
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Resolved issues quickly to maintain productivity goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed internal operational standards and productivity targets.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Utilized data analysis tools to identify and resolve production issues.
- Evaluated employee performance and provided feedback and training as needed.
Education
High School Diploma -
Piedmont High School
Monroe, NC06-2011
Skills
- Machinery calibration
- Commercial construction experience
- Troubleshooting
- Software configuration
- Raw Materials Processing
- Deadline compliance
- Maintenance and repairs
- Customer service
- Quality control
- Assembly and production
- System troubleshooting
- Plant operations support
- Production Assistance
- Equipment calibration
- Job site cleanup
- Attention to detail
- Troubleshooting and Diagnostics
- Data analysis
- Manufacturing processes
- Customer interaction
- System installation
- Documentation and reporting
- Work Planning and Prioritization
- Heavy lifting
- Maintenance and repair
- Instrument Calibration
- Issue resolution
- Loading and unloading
- OSHA compliance
- Relationship building
- Troubleshooting and diagnosis
- Extensive organizational skills
- Inventory oversight
- Equipment Repair
- Multitasking and organization
- Equipment operation
- Distribution of goods
- Microsoft Excel
- Complaint resolution
- Multi-task management
- Adaptability and flexibility
- Team collaboration
- Sales expertise
- Negotiation strategies
- Time management
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
In-Plant Technician
Hubergroup
09.2017 - Current
Production Manager
Wikoff Color Corporation
05.2012 - 09.2017
High School Diploma -
Piedmont High School
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