JUAN SORIA
Jacksonville,FL
Summary
Skilled in promoting team productivity through excellent communication and collaboration. Competent in defining test parameters, conducting evaluations and gathering data to identify defects.
Overview
7
7
years of professional experience
Work History
Quality Assurance Supervisor
LoanCare
07.2022 - Current
- Responsible for supervising Quality Assurance staff and operational monitoring of the activities of various lines of business with action-based communication to the line of business and senior leaders.
- Responsible for overseeing the reporting of systemic issues and process gaps and breakdowns.
- Development and continued oversight of operational reporting and analytics.
- Provide senior management with an independent and objective evaluation of the control environment
- Ability to develop a team who is able to identify issues within the business line, propose solutions to remediate and work with business leaders to implement necessary changes.
- Lead meetings and project plan sessions with the QA leadership team and Quality Assurance analysts/specialists.
- Complete monthly 2nd level reviews and monitor the performance of testing completed by the QA analysts.
- Review and dispute QC findings as well as LOB rebuttals on a daily, weekly and monthly basis.
- Provide training and coaching to the team to ensure a consistent and efficient team performance.
- Assist the team during the QA review of loans.
- Provide back up for QA manager and sometimes VP as well.
Quality Assurance Analyst II
LoanCare
04.2021 - 07.2022
- Review FHA, VA, PMI, and investor claims for accuracy and provide results to management for review
- Responsible for monitoring claims pipeline
- Prepare and file supplemental claims
- Perform a loan level analysis and reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances
- Prepare a loss analysis within 20 days of the receipt of the final claim proceeds that outlines the avoidable and unavoidable loss and the cause of all avoidable losses
- Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds
- Ensure all loans are liquidated timely (zero principal balance) within 24 hours of receipt of the final claim proceeds
- Upon completion of the final loss analysis, responsible for closing out of the Fiserv foreclosure workstation, and verifying all balances including corporate advance balances are zero
- Perform daily review, follow-up and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities
- Maintain updates in Fiserv and input the completion date on the date the action occurs
- Obtain approval and modify the scheduled date to a date in the future, whenever a step in the process cannot be completed
- Perform routine follow-up on aged daily processes and outstanding tasks
- Keep manager informed of all trends and issues including, but not limited, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, title issues resulting in title denial
- Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines
- Complete monthly, investor/client, PMI, VA, and FHA (SFDMS) reporting
- Monitor vendor performance and notify manager of any consistent problems (vendors inability/failure to comply with investor/insurer procedures and/or CMS requirements)
- Ensure all claim documents are imaged timely
- Maintain and control the HUD audit file.
Sr Risk & Compliance QA Analyst
TIAA BANK
04.2017 - 04.2021
- Reduce losses, monitor process flows, and identify risks associated with Default Foreclosure Servicing.
- Maintain productive dialogue with multiple business units throughout Default Servicing to manage key risk factors associated with effectuating appropriate foreclosure action and reporting on active cases.
- Audit foreclosure attorney referral and case set-up, first legal action deadlines, MERS reporting, imminent foreclosure sale date review process, foreclosure sale bidding instructions, contested/litigation and title holds, investor reporting and resolution hand-off, sale date results, credit bureau reporting and blocks, coordinating escalated client responses, and draft final audit responses.
- Provide QA monitoring oversight, associate level performance results, and improvement recommendations to maintain compliance with foreclosure applicable laws other regulatory entities, investor, and TIAA Bank requirements.
- Bankruptcy QA: Verify bankruptcy information, system documentation and case filings are accurately completed by the Bankruptcy Associates compared to bankruptcy petition and system data
- Validate decision or course of actions recommended by Bankruptcy Associate and conduct QA Review to measure accuracy and timeliness in accordance with Applicable Law, investor/insurer or EverBank requirements as part of the audit process
- Audit all proof of claims, post-petition fee notices, and payment change notifications for compliance and accuracy prior to filing with courts
- Partner with loss mitigation business units to facilitate workout options and see court approval on active bankruptcy cases in accordance with compliance requirements
- Communicate results of audits via written reports and oral presentations to management, including identification of training needs for bankruptcy team
- Review investor/agency policy changes and ensure changes are integrated into audit programs
- Coordinate responses to internal and external audit findings with Bankruptcy Default Servicing
- Ensure compliance with Federal Bankruptcy Rules/OCC/FDIC/CFPB and all other applicable regulatory agencies through quality management.
Education
A.S. -
Florida State College At Jacksonville
Skills
- 17 years of experience with default mortgage servicing
- Extensive knowledge of internal applications: Fidelity (MSP), LPS Desktop (BKLS), Cloud Claims, FHA connection/P260/Catalyst, VALERI & LINC as well
- Strong analytical skills: research, gather, arrange, compile, summarize and evaluate data
- Supportive leader with strong mentoring skills
- Excellent communication skills both written and verbal
- Meticulous attention to detail and organizational skills demonstrated by professional follow up
- Demonstrate willingness to help others and establish a successful team environment
- Fast learner and ability to improve processes to become self-sufficient, reliable, and efficient
- Self-motivated, determined, and confident
- Proficient at critical thinking, healthy skepticism & initiative
Timeline
Quality Assurance Supervisor
LoanCare
07.2022 - Current
Quality Assurance Analyst II
LoanCare
04.2021 - 07.2022
Sr Risk & Compliance QA Analyst
TIAA BANK
04.2017 - 04.2021
A.S. -
Florida State College At Jacksonville
Similar Profiles
Dairian PotterDairian Potter
Mortgage Loan Advisor at LoanCareMortgage Loan Advisor at LoanCare
Amy LindseyAmy Lindsey
Quality Assurance Manager at LoanCareQuality Assurance Manager at LoanCare
William Serrell BlackWilliam Serrell Black
INTERNAL MORTGAGE CLAIMS ANALYST/CUSTOMER SPECIALIST at LoanCareINTERNAL MORTGAGE CLAIMS ANALYST/CUSTOMER SPECIALIST at LoanCare