Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Juan Sotelo

San Bruno,CA

Summary

Accomplished Service Technician with a proven track record at Dale Plumbing, excelling in installation, repair, and preventive maintenance. Renowned for exceptional customer service and adept at translating complex technical information to non-technical clients. Successfully trained newcomers into skilled technicians, emphasizing safety and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

Dale Plumbing
09.2016 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features. Able to perform all aspects of plumbing. Have trained several helpers to go on and become service technicians, plumbers. Great customer services and attention to detail also have great short skills. My day to day work may include helping on recopper, to installing water heaters,preventive maintenance,gas jobs estimates,snakings. My belief is to give the best customer service possible so a life long working relationship can be built with with our customers.

Education

High School Diploma -

Terra Nova
Pacifica, CA
1994

Skills

  • Installation and Repair
  • Preventive Maintenance
  • Troubleshooting ability

Accomplishments

3 years of phcc school

Certification

Water heater

Timeline

Service Technician

Dale Plumbing
09.2016 - Current

High School Diploma -

Terra Nova

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Juan Sotelo