Juan Story
Shortsville,NY
Summary
Dynamic leader in Retail Sales and Employee Development with a proven ability to drive strategic sales initiatives and enhance customer engagement. Achievements include significant boosts in team performance and customer satisfaction through targeted staff training programs. Recognized for strong expertise in retail operations and business development, consistently surpassing performance expectations. Committed to fostering a culture of employee engagement through innovative training and morale-building strategies.
Overview
6
6
years of professional experience
Work History
Wireless Sales Consultant
Prime Communications AT&T
Newark, NY
03.2024 - Current
- Ensured store was clean, organized, and stocked with necessary merchandise at all times.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers and provided assistance to help them select the best wireless products for their needs.
- Placed special orders or called other stores to find desired items.
- Provided ongoing feedback to management on customer service trends within the store environment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with setting up new accounts and activating existing ones.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Attended weekly team meetings to discuss strategies for improving sales results.
- Developed strong relationships with customers through excellent communication skills.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Engaged customers through social media channels to promote special offers or discounts available at the store.
Retail Assistant Manager
Prime Communications AT&T
Newark, NY
02.2023 - 02.2024
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Monitored inventory levels and reordered merchandise as needed.
- Coordinated with vendors for product availability and delivery schedules.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Reconciled returns and exchanges quickly while following established procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed promotional strategies to increase sales and profitability.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of store policies and procedures.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Trained staff to have extensive product knowledge and upselling skills.
- Resolved conflicts between employees or customers in a professional manner.
- Communicated with patrons to offer friendly service and determine needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Cultivated loyal customer base by providing excellent customer service.
INTERIM Store Manager
Prime Communications AT&T
Newark, NY
12.2023 - 01.2024
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Wireless Sales Consultant
Prime Communications AT&T
GENEVA, NY
11.2022 - 01.2023
- Ensured store was clean, organized, and stocked with necessary merchandise at all times.
- Handled returns and exchanges according to company policies.
- Greeted customers and provided assistance to help them select the best wireless products for their needs.
- Provided ongoing feedback to management on customer service trends within the store environment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with setting up new accounts and activating existing ones.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Store Manager
Atlas Holdings
Buffalo , NY
01.2020 - 10.2022
- Implemented efficient systems for tracking stock movement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Structured HR consulting services to support clients during organizational developments and changes.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented campaigns and promotions to help with developing goods and services.
Manager in Training
McDonald's Fast Food Restaurant
Newark, NY
09.2019 - 01.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and managed budgets for travel, training, and team-building activities.
- Collaborated with other departments to ensure alignment with overall organizational strategy.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Facilitated internal communications between departments to ensure alignment of objectives.
- Participated in cross-functional training programs to understand various business operations.
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Delegated work to staff, setting priorities and goals.
- Maintained current understanding of company offerings to better serve customers and team members.
- Engaged in customer service initiatives to improve client satisfaction levels.
Call Center Representative
OnStar
Charlotte, NC
03.2019 - 07.2019
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
GED -
Central Piedmont Community College
Charlotte, NC08-2017
Skills
- Customer engagement
- Business development
- Cash reconciliation
- Food safety oversight
- Store operations
- Marketing strategy
- Sales monitoring
- Merchandising operations
- Sales strategy development
- Staff training and development
- Employee scheduling
- Retail operations
- Process and procedure development
- Strategic selling
References
References available upon request.
Timeline
Wireless Sales Consultant
Prime Communications AT&T
03.2024 - Current
INTERIM Store Manager
Prime Communications AT&T
12.2023 - 01.2024
Retail Assistant Manager
Prime Communications AT&T
02.2023 - 02.2024
Wireless Sales Consultant
Prime Communications AT&T
11.2022 - 01.2023
Store Manager
Atlas Holdings
01.2020 - 10.2022
Manager in Training
McDonald's Fast Food Restaurant
09.2019 - 01.2020
Call Center Representative
OnStar
03.2019 - 07.2019
GED -
Central Piedmont Community College
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