Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Swaringer

Washington

Summary

Dynamic professional with extensive experience in customer service and technical troubleshooting at HRSA. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in property management software and adept at multitasking in fast-paced environments, consistently delivering exceptional service and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Call Center Technical Support

HRSA
Rockville
04.2024 - 08.2025
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.

Front Desk Agent

Thompson Hotel By Hyatt
Washington
10.2022 - 02.2024
  • Managed guest check-ins and check-outs efficiently and accurately.
  • Greeted guests and provided exceptional customer service at hotel entrance.
  • Assisted guests with inquiries, providing local information and recommendations.
  • Verified accuracy of room rates and other charges during check-in process.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Computed bills, collected payments and made change for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.

Front Desk Agent

Embassy Suites
Washington
03.2019 - 06.2022
  • Greeted guests and provided exceptional customer service at hotel entrance.
  • Managed guest check-ins and check-outs efficiently and accurately.
  • Assisted guests with inquiries, providing local information and recommendations.
  • Handled reservations using property management software effectively.
  • Coordinated with housekeeping to ensure room readiness for arrivals.
  • Processed payments and maintained accurate financial records at the front desk.
  • Answered phones, responded to inquiries, and took messages.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Kept accurate records of guest transactions.

Education

High School Diploma -

EL Haynes Public Charter School
Washington, DC
08-2020

Skills

  • Customer service
  • Technical troubleshooting
  • Property management software
  • Revenue management
  • Payment processing
  • Customer relationship management
  • Data entry accuracy
  • Attention to detail
  • Problem solving
  • Time management
  • Multitasking
  • Data management
  • Communication
  • Good Telephone Etiquette
  • Calm under pressure
  • Microsoft office

Timeline

Call Center Technical Support

HRSA
04.2024 - 08.2025

Front Desk Agent

Thompson Hotel By Hyatt
10.2022 - 02.2024

Front Desk Agent

Embassy Suites
03.2019 - 06.2022

High School Diploma -

EL Haynes Public Charter School

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