JUAN TOBIA
Sanford
Summary
Customer service professional with over six years of experience, including over a year as a Customer Service Account Specialist JPM Chase in a collaborative office environment. Skilled in resolving customer inquiries, streamlining processes, and exceeding satisfaction metrics. Strong team player with excellent attention to detail, problem-solving, and communication skills. Experienced in utilizing technology to support customer solutions and enhance workflow efficiency. Seeking to leverage my expertise and dedication to customer service and team building in a dynamic and rewarding role.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
JPMorgan Chase
11.2023 - Current
- Handling a high volume of customer calls and providing solutions to their queries while following company guidelines and exceeding business result expectations.
- Recognized with three certificates of achievement for receiving the highest volume of positive post-call customer surveys within a given month, maintaining an average satisfaction score of 97.35%
- Contributed to team success by creating and managing a call submission tracking spreadsheet, providing technical troubleshooting support to peers and volunteering to help organize team meetings
- Encouraged and supported colleagues to maintain a positive office atmosphere.
Warehouse Associate
Disney
07.2022 - 11.2023
- Assisted with safe housekeeping procedures by maintaining clean workstations and areas
- Transported items using forklifts and pallet jacks
- Kept aisles clean, orderly, and hazard-free, in a 250,000 sq ft Warehouse
- Uphold safety standards by clearing out debris, trash, and damaged items
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Instacart Shopper
Instacart
06.2020 - Current
- Provided superior customer service, answered questions, and resolved customer complaints
- Effectively managed time to ensure each purchase was tailored to customer's needs
- Coordinated over 20 deliveries per day with high customer ratings
- Drove client satisfaction with detailed and current product knowledge
Service Representative
Toyota
05.2018 - 07.2021
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Managed customer calls efficiently in fast-paced call center environment
- Navigated multiple computer systems and utilized search tools to find information
Transfer Driver
U-haul
01.2023 - 11.2023
- Met delivery targets of over 200 trucks/week
- Mapping routes manually and with GPS apps
- Checked transport documentation to determine delivery and pick-up destinations
- Coupled and uncoupled trailers after changing jack positions or manipulating fifth-wheel locks
- Identified and reported vehicle faults for service and repair
Education
Associate in Science (A.S.) - Audio Visual Production
Valencia College
Orlando, FL12.2026
Associate in Science (A.S.) - Nursing
State College of Florida
Sarasota, FLSkills
- Customer service
- Strong communication skills
- Problem resolution
- Tech-savvy
- Critical thinking
- Attention to detail and focus
- Data analysis
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Account Specialist
JPMorgan Chase
11.2023 - Current
Transfer Driver
U-haul
01.2023 - 11.2023
Warehouse Associate
Disney
07.2022 - 11.2023
Instacart Shopper
Instacart
06.2020 - Current
Service Representative
Toyota
05.2018 - 07.2021
Associate in Science (A.S.) - Audio Visual Production
Valencia College
Associate in Science (A.S.) - Nursing
State College of Florida