Juan Torres

Costumer Service, solving any type of inquiries that the costumers may have, in additional, offering all the financial products associated to the company, setting up appointments in order to create more costumers and productivity for the company

• Costumer service for the online department of Macy's and Bloomingdale's viaphone and email, solving any inquiry's or complaints that costumers locatedin the Us, Puerto Rico and Canada may have, always reaching theexpectations.

• Developed two roles, first was costumer service for the billing department,solving any inquiry or complaints costumers may have
• Then, start as a salesrepresentative for home services (Internet, landline, tv) outbound calls,assisting costumers with their necessities and making a successful sale.

• Costumer services, solving any type of inquiries that costumers may have, inadditional, offering all the financial products associated to the company,setting up appointments in order to create more costumers and productivityfor the company., Developed different roles, main roles was as a Barista preparing all type ofcoffees, also as a server and cashier

• Costumer services for everything costumers may need in their visit to thestore, at the same time pushing sales in order to up sale and make betterresults for the store.

-Review a daily list to ensure all the tasks assigned for the day are completed successfully.

-Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
-Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Coached and motivated team, driving sales and delivering exceptional customer service.
-Utilized strong analytical and problem-solving skills to address operational issues.
-Enforced work practices and procedures to reduce workplace safety and health hazards.
-Fostered positive relationships with clients through proactive communication tactics.
-Collaborated with staff to develop and carry out processes, resulting in improved performance