Juan Tur

• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.

- Conducted case analysis in alignment with federal regulations, determining eligibility for emergency assistance.
- Collected, verified, and evaluated documentation related to disaster claims with high attention to detail.
- Maintained integrity of sensitive personal data and adhered to federal confidentiality protocols.
- Demonstrated sound judgment in high-pressure environments requiring critical thinking and adherence to policy.
- Communicated clearly with diverse populations, explaining complex decisions while remaining calm and respectful.
- Utilized federal databases and case management systems to ensure accurate, timely processing of cases.

• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.

• Customer Service Excellence: Delivered high-quality service to diverse clientele, ensuring safety, comfort, and satisfaction, which demonstrates strong interpersonal skills and the ability to handle various personalities and situations.
• Navigation and Route Optimization: Developed strong navigation skills and utilized GPS technology to efficiently plan and adjust routes, showcasing problem-solving abilities and quick decision-making under pressure.
• Safety and Security: Maintained a secure environment for passengers by adhering to traffic laws, performing routine vehicle inspections, and managing potential conflicts or issues, reflecting a commitment to safety and risk management.
• Communication Skills: Effectively communicated with passengers to understand their needs, provide accurate information, and resolve any concerns, highlighting strong verbal communication and active listening skills.
• Time Management: Managed time efficiently to balance multiple rides and ensure punctuality, which is crucial for law enforcement professionals who must handle various tasks and priorities.

Provided customer service for travel-related inquiries, including domestic and international travel arrangements.
- Verified identification and performed eligibility screening in coordination with third-party travel vendors.
- Demonstrated adaptability to shifting priorities in a fast-paced, federally regulated industry.
- Applied de-escalation and active listening skills to resolve conflicts professionally and effectively.
- Developed critical documentation and communication habits required in high-compliance environments.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handle About 50-100 inbound calls daily.
• Fast paced learner.
• Self organized.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Inputted all gathered information and researched data on applicants into computer system using Microsoft, PowerPoint.
• Interviewed applicants and explained scope of different available benefits.
• Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
• Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
• Communicated with people from various cultures and backgrounds on application process.
• Provided job-seeking skills training in group and individual settings, including re-employment services, job clubs and job search assistance.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Kept up to date with labor market information and professional.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

• Processing unemployment claims for the deo of the state of Florida.
• Claim specialist worked on different claimant every day handle up to 100 calls a day.
• Fast paced learner.
• Self organized.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Inputted all gathered information and researched data on applicants into computer system using Microsoft, PowerPoint.
• Interviewed applicants and explained scope of different available benefits.
• Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
• Managed processing of all benefits applications, including those for financial assistance and food stamps.
• Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
• Communicated with people from various cultures and backgrounds on application process.
• Provided job-seeking skills training in group and individual settings, including re-employment services, job clubs and job search assistance.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Kept up to date with labor market information and professional.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Conducted regular patrols of key areas to spot and control security concerns.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Checked and verified photo identification prior to granting facility access.
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report successfully manage complaints.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Responded quickly to incidents and assessed active situations for security concerns.
• I answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Interacted assertively but non-confrontationally with personnel and general public.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Promoted public awareness and community education programs to educate the public on false alarm prevention and compliance.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations on the general public.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Completed full building and grounds patrols to spot and investigate concerns.

• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Created and maintained detailed database to develop promotional sales.
• Developed and updated databases to handle customer data.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Educated customers about billing, payment processing and supporting policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Delivered prompt service to prioritize customer needs.
• Cross-trained and provided backup support for organizational leadership.
• Met customer call guidelines for service levels, handling time and productivity.
• Trained staff in operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved accounting, service and delivery concerns.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.