Juan Urribarri-Landino
Groveport,OH
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
8
8
years of professional experience
Work History
Service Center Supervisor
Intertape Polymer Group - Nortech Packaging
10.2023 - Current
- Improved service center efficiency by streamlining processes and implementing new procedures.
- Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed a team of customer service representatives, ensuring a high level of performance and productivity.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Conducted regular staff evaluations for continuous improvement in the quality of services provided.
- Implemented ongoing training programs for service center employees to update their skills and knowledge.
- Maintained a safe work environment by adhering to all safety protocols and regulations.
- Reduced customer complaints through proactive communication measures such as automated messaging systems or email notifications about frequently asked questions or problems.
- Provided exceptional support for internal teams which resulted in smoother workflows.
- Coordinated inventory management activities that ensured proper stocking levels without excess waste.
- Scheduled daily service center employees and monitored performances.
Sr. Technician
Intertape Polymer Group - Nortech Packaging
04.2021 - 10.2023
- Completed preventive maintenance on set schedules.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with Go Carts, Watts & Spoo machines by applying technical knowledge and troubleshooting skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Repaired components, systems and machines to control costs.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Organized work to meet demanding production goals.
Server
Grand Marquis
09.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Supervisor of Operations
UPS
11.2017 - 12.2021
- Direct employees to their respective work locations and assessment
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Get paperwork ready
- Verification of daily trailers
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Driver
TruGreen
04.2017 - 08.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Installation Technician
Floring instalation system
08.2017 - 03.2018
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Created and maintained up-to-date records of all installed systems and equipment.
- Collaborated with internal teams for operational continuity and optimal performance.
Warehouse Worker
UPS
11.2016 - 04.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Warehouse Worker
Aerotek
06.2016 - 02.2017
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Construction Worker
Ronald construction
03.2016 - 06.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
Education
No Degree - Computer Engineering
University Rafael Belloso Chacin
Maracaibo, Zulia - VenezuelaHigh School Diploma -
U.E. Colegio Salto Angel
Maracaibo, Zulia - Venezuela07.2009
Skills
- Operations
- Management
- Training
- Excel
- Word
- Supervising Experience
- Operations Management
- Customer service
- Leadership
- Warehouse management system
- Continuous integration
- Warehouse supervisor experience
- Troubleshooting and Resolution
- Hand and Power Tools
- Equipment Evaluation
- Maintaining Clean Work Areas
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 27-33 staff members Including other Supervisor in my area
Languages
English
Spanish
Timeline
Service Center Supervisor
Intertape Polymer Group - Nortech Packaging
10.2023 - Current
Server
Grand Marquis
09.2022 - 02.2023
Sr. Technician
Intertape Polymer Group - Nortech Packaging
04.2021 - 10.2023
Supervisor of Operations
UPS
11.2017 - 12.2021
Installation Technician
Floring instalation system
08.2017 - 03.2018
Driver
TruGreen
04.2017 - 08.2018
Warehouse Worker
UPS
11.2016 - 04.2017
Warehouse Worker
Aerotek
06.2016 - 02.2017
Construction Worker
Ronald construction
03.2016 - 06.2016
No Degree - Computer Engineering
University Rafael Belloso Chacin
High School Diploma -
U.E. Colegio Salto Angel
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