Overview
Work History
Skills
Timeline
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Juan Urrutia Serrano

Denver,CO

Overview

11
11
years of professional experience

Work History

Manager

First Meridian
02.2021 - Current


  • Conduct performance evaluations for staff members.
  • Regularly monitor food quality, portions and safety.
  • Handle customer and employee escalations.
  • Encourage and inspire staff to perform efficiently and hospitably.
  • Manage staff schedules and monitor coverage for all shifts.
  • Track daily sales transactions and invoices.
  • Correctly calculate inventory and food pars.

Wear House Lead

MasterCraft
09.2020 - 01.2021


  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Trained employees on equipment operation and safety protocols.
  • Kept storage areas organized, clean, and secure.
  • Oversaw daily operations and shipping and handling processes.

Store Manager

Dominos Pizza Inc.
01.2013 - 11.2015


  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed day-to-day operations of three restaurants.

Skills

  • Schedule Coordination
  • Conflict resolution
  • Order management
  • Adaptable
  • Shift Management
  • Servsafe certified

Timeline

Manager

First Meridian
02.2021 - Current

Wear House Lead

MasterCraft
09.2020 - 01.2021

Store Manager

Dominos Pizza Inc.
01.2013 - 11.2015

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Juan Urrutia Serrano