Juan Urrutia Serrano
Denver,CO
Overview
11
11
years of professional experience
Work History
Manager
First Meridian
02.2021 - Current
- Conduct performance evaluations for staff members.
- Regularly monitor food quality, portions and safety.
- Handle customer and employee escalations.
- Encourage and inspire staff to perform efficiently and hospitably.
- Manage staff schedules and monitor coverage for all shifts.
- Track daily sales transactions and invoices.
- Correctly calculate inventory and food pars.
Wear House Lead
MasterCraft
09.2020 - 01.2021
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Trained employees on equipment operation and safety protocols.
- Kept storage areas organized, clean, and secure.
- Oversaw daily operations and shipping and handling processes.
Store Manager
Dominos Pizza Inc.
01.2013 - 11.2015
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed day-to-day operations of three restaurants.
Skills
- Schedule Coordination
- Conflict resolution
- Order management
- Adaptable
- Shift Management
- Servsafe certified
Timeline
Manager
First Meridian
02.2021 - Current
Wear House Lead
MasterCraft
09.2020 - 01.2021
Store Manager
Dominos Pizza Inc.
01.2013 - 11.2015