Juan Valadez
Minneapolis,MN
Summary
Dynamic professional with a proven track record at Crawford and Company, enhancing customer satisfaction and streamlining claims processes. Expert in traffic control devices and renowned for exceptional stress tolerance. Achieved significant efficiency improvements by mastering quick learning and applying it to diverse operational challenges.
Overview
8
8
years of professional experience
Work History
Traffic Control Flagger
Plug Packaging
09.2020 - 04.2023
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Ensured timely project completion by consistently arriving on-site punctually and prepared to begin work immediately.
- Participated in ongoing training programs related to traffic control procedures, road safety regulations, and first aid techniques.
Package Handler/Logistics Team Member
Fed Ex Ground
01.2018 - 05.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Communicated with supervisors about delays or other issues with shipments.
- Stored and secured packages in designated areas to prevent damage and theft.
Insurance Specialist
Crawford and Company
08.2016 - 04.2018
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
Forklift Operator
Cabinets by Design
05.2015 - 07.2016
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Communicated with floor managers to determine merchandise placement.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
Education
High School Diploma -
Peachtree Ridge Highschool
Suwanee, GA05-2009
Skills
- Quick Learner
- Stress Tolerance
- Flagging Procedures
- Traffic Control Devices
Languages
Spanish
Native or Bilingual
Timeline
Traffic Control Flagger
Plug Packaging
09.2020 - 04.2023
Package Handler/Logistics Team Member
Fed Ex Ground
01.2018 - 05.2020
Insurance Specialist
Crawford and Company
08.2016 - 04.2018
Forklift Operator
Cabinets by Design
05.2015 - 07.2016
High School Diploma -
Peachtree Ridge Highschool