Juan Valadez
Chicago,IL
Summary
Proven leader with extensive experience in the hospitality sector, notably at Sip Artisan Coffee House, where I spearheaded team development and enhanced customer satisfaction. Expert in staff training and adept at multitasking, I significantly improved operational efficiency. My strong problem-solving abilities and commitment to excellence in customer service have consistently driven positive outcomes.
Overview
10
10
years of professional experience
Work History
Manager
Sip Artisan Coffee House
09.2024 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server Shift Leader
Bjs Brewhouse
01.2021 - 09.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Consistently met or exceeded sales goals through upselling techniques.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender Shift Manager
Bash Events
03.2016 - 01.2021
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Server/bartender
Longhorn Steakhouse
05.2014 - 03.2016
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
General -
Bloom Trail
Chicago Heights, IL08.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Staff Development
- Sales Techniques
- Schedule Preparation
- Sales management
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- Problem-Solving
- Team Development
- Hiring and Training
- Training and Development
- Task Delegation
- Employee Coaching and Mentoring
- Goal Setting
Timeline
Manager
Sip Artisan Coffee House
09.2024 - Current
Server Shift Leader
Bjs Brewhouse
01.2021 - 09.2024
Bartender Shift Manager
Bash Events
03.2016 - 01.2021
Server/bartender
Longhorn Steakhouse
05.2014 - 03.2016
General -
Bloom Trail
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