Juan Valentin
Acworth
Summary
Dedicated Field Service Technician and Mechatronics and Robotics Technician II with extensive experience in servicing and maintaining security systems, networks, and material handling equipment. Proven ability to identify and resolve technical issues, significantly enhancing system performance and client satisfaction. Expertise in troubleshooting, preventive maintenance, and strict adherence to safety protocols, including Lockout/Tagout (LOTO) procedures. Recognized for exceptional productivity, efficient task completion, and strong communication skills that foster collaboration and client trust.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mechatronics and Robotics Technician II/Reliability Technician
C.B.R.E at Amazon Fulfillment Center
06.2025 - Current
- Cultivate positive work relationships with our client an Operations Maintenance team members.
- Perform other job-related duties as needed or assigned.
- Practice the highest standards of LOTO.
- Solve electrical and mechanical issues related to all MHE, including belts, motors, photo-eyes, relays and more.
- Maintain and repair automated packaging and distribution equipment.
- Complete and properly document preventative maintenance routines.
- Track and store department inventory.
- Basic building maintenance/inspection, electrical up to (480v), hvac, plumbing, fire systems and any other requests from operations.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Security Service Technician II
Johnson Controls Security Solutions
03.2024 - 08.2025
- Delivered expert guidance on optimal practices for security system reliability and effectiveness.
- Proactively reduced false alarms through comprehensive inspections and issue resolution.
- Accurately documented all service calls to ensure thorough records for future reference.
- Managed various systems such as Firelite, Bosch, DMP, DSC, Safewatch, American Dynamics, Honeywell, CCTV (analog/IP), Verint, Avigilon, Genetec, Qolsys, card readers, and visitor management software.
- Ensured that all safety protocols were followed while working onsite at customer locations.
Security Service Technician II
ADT Security Services
04.2019 - 03.2024
- Managed service calls across all ADT products: Pulse, Command, Honeywell, and Qolsys systems.
- Diagnosed existing hardware and software configurations while proposing optimal solutions.
- Documented all service calls, repairs, and installations meticulously.
- Achieved first-call resolution rate that significantly improved customer experience.
- Maintained tools and company vehicle for operational readiness.
- Proactively contacted customers by phone to resolve issues swiftly.
- Utilized best practices in delivering high-quality customer service.
- Cultivated strong communication strategies to boost team collaboration.
Installation/Field Service Technician II
Vivint Home Security and Automation
03.2017 - 03.2024
- Facilitated appointment confirmations and communicated precise arrival times to customers.
- Introduced Vivint products to broaden market reach among residential and commercial clients.
- Clarified product features, installation guidelines, contracts, and disclaimers in response to customer requests.
- Performed installations of deadbolts, doorbell cameras, Wi-Fi panels, routers, POE and networking equipment.
- Executed installations of indoor and outdoor cameras alongside garage door controllers.
- Managed Cat5/Cat6 wiring and implemented Wi-Fi bridges to improve connectivity.
- Maintained safety compliance during all installations for reliable performance.
- Provided outstanding customer service throughout installation process to ensure satisfaction.
Senior Broadband Technician II
Charter Spectrum Communications
08.2015 - 02.2017
- Installed new cable services, ensuring functionality of TV, digital, phone, and high-speed internet.
- Maintained up-to-date knowledge of industry trends and best practices related to broadband technology.
- Trained and developed new broadband technicians according to company policy.
- Applied new cable lines to utility poles as required.
- Tested lines upon customer reports of issues, modifying or replacing malfunctioning equipment.
- Maintained inventory of parts and tracked time spent on repairs at customer residences.
- Assisted coworkers with troubleshooting and installations when necessary.
CommTech 5/ Tech Coordinator/Service Dispatcher
Comcast, Xfinity
12.2005 - 08.2015
- Executed setup of services and performed repairs while instructing customers on new product usage.
- Conducted tests on reported issues, adjusting or replacing malfunctioning equipment as needed.
- Tracked inventory of parts used and documented time spent on each repair visit.
- Engaged with customers to explain steps taken during installations or repairs.
- Employed diagnostic equipment to troubleshoot complex machines effectively.
- Identified solutions for technical problems with T.V., digital phone, and high-speed internet services.
- Checked signal levels and utilized climbing techniques for installations as required.
- Oversaw technician routes to ensure optimal time management and resource allocation.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Education
Associate of Technology -
National Center For Technology Institute
Birmingham, AL11-2002
Skills
- Security access systems
- Security management proficiency
- Customer assistance experience
- Clear and concise documentation
- Preventive maintenance practices
- Analytical problem solving
- System diagnostics and analysis
- Training program development
- Design of security systems
- Proficient in network issue resolution
- Intrusion detection knowledge
- Alarm programming techniques
- IP camera setup and configuration
- Video analytics proficiency
- Cloud-based security management
- two-factor authentication strategies
Affiliations
- Always had a passion for old cars and trucks.
- Anything that has to with technology.
Certification
- LIft Certified June 2024
- OSHA 10 Certified May 2024
- DOT Certified December 2024
- Alarm.Com Certified 2024
Languages
Spanish
Limited Working
Interests
- Classic cars/trucks
- Auto Repair/Restoration
- Graphic Design
- Drawing and Painting
Timeline
Mechatronics and Robotics Technician II/Reliability Technician
C.B.R.E at Amazon Fulfillment Center
06.2025 - Current
Security Service Technician II
Johnson Controls Security Solutions
03.2024 - 08.2025
Security Service Technician II
ADT Security Services
04.2019 - 03.2024
Installation/Field Service Technician II
Vivint Home Security and Automation
03.2017 - 03.2024
Senior Broadband Technician II
Charter Spectrum Communications
08.2015 - 02.2017
CommTech 5/ Tech Coordinator/Service Dispatcher
Comcast, Xfinity
12.2005 - 08.2015
Associate of Technology -
National Center For Technology Institute
Education and Training
other