Juan Valle
Summary
Nucamp Bootcamp graduate certified in Front End, Full Stack, Web and Mobile Development. Experience in HTML, CSS, JavaScript.
Proactive and personable individual with sharp communication skills.
5+ Years of sales and customer service experience.
Seeking to add value to any company by applying a unique combination of skills to the task at hand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Fisher Scientific
11.2022 - Current
- Achieved consistent performance goals of 80% or passing/satisfactory score across call center metrics such as: AHT, ACW, QA, Adherence, Occupancy, and Conformance the first year.
- Achieved 100% CEA (Customer Experience Analytics) score the entire first year.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Answer constant flow of customer calls with minimal wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Provide primary customer support to internal and external customers.
- Communicate with vendors regarding backorder availability, future inventory and special orders.
- Investigate and resolve customer inquiries and complaints quickly.
- Respond proactively and positively to rapid change.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintain up-to-date knowledge of product and service changes.
Account Executive
SpotOn
07.2022 - 10.2022
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Managed to maintain positive relations more than 90% of time.
Window Cleaner / Janitor
Self Employed
06.2021 - 07.2022
- Independent contracting window cleaning and janitorial services.
- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Performed general cleaning various properties.
- Involved deep cleaning of counters, doors, glass, bedding and anything else that is in need of cleaning with emphasis on window cleaning.
- Took pride in knowing I have always been available and ready to complete all required work.
- Maintained 100% attendance.
Independent Contractor/Customer Service Representative
Liveops
11.2020 - 06.2021
- Remotely provided inbound customer service/sales support for Nike through Liveops.
- Proficiency and good knowledge of computers and general software operation within computers was crucial to successfully handle incoming calls using Nike's specific computer programs.
- Handled incoming phone calls while operating multiple Chrome windows and applications.
- Navigated to caller's information and began establishing rapport and friendship with consumers.
- Assisted consumers by answering any questions regarding accounts, products for sale on company website or at directly at outlets, on present or past orders, and assisted consumers place new phone orders.
- Made sure to diligently offer and sell company products to increase performance metrics.
- Achievements: Made sure that in 100% of all calls customers assisted were satisfied with services provided to them.
Janitor
Dwight Khunes Janitorial Services Inc
11.2018 - 11.2020
- Performed general cleaning of businesses daily.
- Offered customers 100% fair business deals.
- Managed time accordingly to make sure every job site was cleaned thoroughly and within company quality expectations.
- Handled cleaning windows, counters and doors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Completed routine floor stripping, sealing and finishing.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Ran variety of cleaning machines like floor machines designed to strip, wax, extract and top scrub floors and carpets.
Sales/Customer Service
Long Lines Broadband
02.2012 - 11.2018
- Began as door to door sales representative and moved up to office associate within first 3 years of employment.
- Identified opportunities and found solutions for continuous improvement.
- Organized and balanced multiple priorities within fast-paced environment.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and inbound calls to solve billing and ordering problems, independently resolving 90% of issues.
- Determined customer needs and interests to recommend broadband services to customers.
- Answered and directed calls daily to manage customer accounts, respond to service queries and cancel accounts.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Education
High School Diploma -
Storm Lake High School
Storm Lake, IA05.2004
Skills
- React / React Native
- Express / Node JS / Mongo DB
- Ease with Computers and Technology
- Multi-Program Environment Management
- Word, Excel, PowerPoint, Outlook, Typing
- Data Entry
- Strong Organizational Skills
- Customer Service, Customer Relationships
- Sales Strategies Implementation, Consultative Selling
- Call Center
- B2B Sales
Certification
- Full Stack Web and Mobile Development, Nucamp Bootcamp - Certified on March 19, 2022
- Front End Web and Mobile Development, Nucamp Bootcamp - Certified on February 15, 2022
- Web Development Fundamentals, Nucamp Bootcamp - Certified on October 4, 2021
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Representative
Fisher Scientific
11.2022 - Current
Account Executive
SpotOn
07.2022 - 10.2022
Window Cleaner / Janitor
Self Employed
06.2021 - 07.2022
Independent Contractor/Customer Service Representative
Liveops
11.2020 - 06.2021
Janitor
Dwight Khunes Janitorial Services Inc
11.2018 - 11.2020
Sales/Customer Service
Long Lines Broadband
02.2012 - 11.2018
High School Diploma -
Storm Lake High School
Similar Profiles
Sanjay SoniSanjay Soni
Sales Representative at Fisher ScientificSales Representative at Fisher Scientific
Rosa FigueroaRosa Figueroa
Customer Service Associate at Fisher ScientificCustomer Service Associate at Fisher Scientific
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Deja BushDeja Bush
Remote Customer Service Representative /Call Center Representative at Whatley Health ServicesRemote Customer Service Representative /Call Center Representative at Whatley Health Services
ERICA FOREERICA FORE
Remote Customer Service Representative at CVS Pharmacy, RetailRemote Customer Service Representative at CVS Pharmacy, Retail