Juan Varela
Streamwood,IL
Summary
At Yaskawa, I excelled in technical support and troubleshooting, enhancing system performance and customer satisfaction through expert problem-solving and interpersonal communication. My proactive approach led to significant improvements in incident management and technical documentation, showcasing my commitment to continuous improvement and customer relationship management. Flexible Technical Support Engineer with years of experience helping clients maintain smooth operations. Expertise in VFDs systems and fast pace environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
19
19
years of professional experience
Work History
Technical Support Engineer
Yaskawa
10.2023 - 09.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Repair Technician
Yaskawa
08.2017 - 10.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Repaired and tested electronic circuit boards, wiring and components.
- Inspected and tested, repaired and refurbished products for proper operation.
- Installed and programmed variety of consumer products.
- Followed detailed repair and maintenance procedures for consumer products.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Dismantled machines and equipment to remove defective parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Tester
Yaskawa
01.2015 - 08.2017
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
- Followed safety protocols while handling hazardous materials.
- Repaired faults, reassembled products, and completed additional tests.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Utilized quality control software to track and analyze product data.
- Assisted in developing inspection and testing protocols.
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
- Operated and maintained testing equipment.
Electronic Assembler
Yaskawa
01.2007 - 01.2015
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Assembled components per technical specifications and production guidelines.
- Completed surface mount soldering of printed circuit boards.
- Conducted, maintained, tested and repaired [Type] and [Type] electronic components, parts, equipment and systems.
- Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Installed completed assemblies into cases.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Labeled components and monitored use to keep accurate records.
- Identified and corrected defects to bring completed products in line with tolerances.
- Utilized soldering and welding equipment to join and secure components in place.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Warehouse Clerk
Yaskawa
04.2005 - 01.2007
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Simplified shipping and receiving processes for improved workflow.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Improved efficiency with quick and accurate loading of boxes.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
Associate of Applied Science - Electrical Engineering
William Rainey Harper College
Palatine, IL07.2017
Skills
- System Configuration Changing
- Technical Documentation
- Problem-Solving
- Computer Security
- Application installations
- Critical Thinking
- Issue Research
- Interpersonal Communication
- Hardware upgrades
- Technical Troubleshooting
- System Troubleshooting
- Teamwork and Collaboration
- Product Knowledge
- Ticket management
- Ticket Queue Software
- Continuous Improvement
- Requirements Gathering
- Incident Management
- Technical expertise
- Data Analysis
- Service Calls
- Training material development
- Mobile Device Management
- Customer Relationship Management
- Malfunction Diagnosis
- Virtualization Technologies
- Remote Diagnostics
- Technical fault tracking
- Customer Service
- Technical Solutions Development
- Technical Support
- Application support
- Call Documentation
- Issue Escalation
- Remote Support
- Access issue resolution
- Attention to Detail
- Customer Support
Languages
Spanish
Native or Bilingual
Interests
My interests are engineer staff and also learn about how electrical or electrical systems work
Timeline
Technical Support Engineer
Yaskawa
10.2023 - 09.2024
Repair Technician
Yaskawa
08.2017 - 10.2023
Tester
Yaskawa
01.2015 - 08.2017
Electronic Assembler
Yaskawa
01.2007 - 01.2015
Warehouse Clerk
Yaskawa
04.2005 - 01.2007
Associate of Applied Science - Electrical Engineering
William Rainey Harper College
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