JUAN VARGAS

• Oversee the overall operations of the business, which includes customer service, sales, and staff management.
• Manage a team of 60 employees, ensuring high-quality service and a clean, organized facility.
• Implemented customer service initiatives to enhance the overall customer experience and increase customer satisfaction in Google reviews, resulting in over 4.5 stars.
• Ensure that labor performance is consistently met or exceeded by managing and optimizing two operation plants and four drop stores.
• Develop and execute strategic plans to drive business growth and increase profitability.
• Collaborate with cross-functional teams to develop and implement new operational strategies and service offerings.

• Managed and organized plant operations that improved the efficiency of daily operations by 20%..
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Increased profit by streamlining operations.
• Developed and maintained relationships with external customers, vendors and suppliers.

• Lead the operations and all activities of the organization.
• Managed, hired, and trained all employees.
• Created and implemented a production schedule that increased on-time delivery.
• Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
• Reduced costs by eliminating materials waste and unnecessary labor hours.

Supervisor (2001-2010)

• Oversaw the day-to-today operations of 22 hourly salary employees.
• Ensured efficient workflow by supervising team, monitoring performance, implementing polices, identifying areas for improvement.
• Coordinated with team to achieve operational goals, often including task like scheduling, training, performance evaluations, inventory and reporting on key metrics.
• Addressed all customer service requests to ensure timely resolution.
• Implemented quality control measures to reduce defect rates and enhance product quality consistently.