Juan Vasquez
Charlotte,NC
Summary
Focused, bilingual, results-oriented manager with excellent versatility, project supervising, and a strong background in leadership. Demonstrated track record in team development, leading cross-functional teams, quality, error reduction, and increasing productivity. Dynamic Dispatch Manager with 7 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
14
14
years of professional experience
Work History
Payroll Assistant
ZEL Construction LLC
01.2022 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Dispatch
JNS Trucking LLC
03.2017 - Current
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction
- Works with the operations department to optimize routes based on needs of the customer
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
- Assigns routes and work orders to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion
- Handles/fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any equipment movement within the service area
- Initiates communication to customers while drivers are on-site/location
- Resolving delivery, pickup, and service issues delaying the service process
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Ensures same-day service by managing the routing for all routes and tracking driver movement in the field
- Keeps Operations Manager updated on issues, and resolution of issues
- Supports drivers with respect
Receiving Lead
Cooper Wiring Devices
01.2010 - 01.2017
- Responsible for successfully managing all inbound operations in a 165,000 square foot distribution center
- Ensure KPI standards are met or exceeded including a 4-hour dock-to-stock goal
- Oversee incoming shipments of in-house stock transfers and purchased goods
- Assign and delegate duties for members of receiving department
- Receive, stage and coordinate put-away of shipments
- Work closely with purchasers and planners to assure product integrity and investigate discrepancies
- Work closely with inventory control to assure accuracy of existing stock
- Document and report all incoming shipments
- Help train and develop receiving department associates
- SAP WMS and RF environment
Education
Accounting -
Central Piedmont Community College
Skills
- Trucking dispatching
- Accounting skills
- Staff Management
- Customer service
References
- Edgar Onate, Manager, (980)622-2146, edgaronate@eaton.com
- Orlis Chinchilla, Sales Manager, (704) 930-4386, Orlischinchilla@gmail.com
- Gloria Arias, ZEL Construction Assistant, (980)255-2576
Languages
Spanish
Native or Bilingual
Timeline
Payroll Assistant
ZEL Construction LLC
01.2022 - Current
Dispatch
JNS Trucking LLC
03.2017 - Current
Receiving Lead
Cooper Wiring Devices
01.2010 - 01.2017
Accounting -
Central Piedmont Community College
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