JUAN A. Vazquez
San Antonio,TX
Summary
Hardworking employee with customer service, fluent in Spanish and English, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Bus Driver
A&J Charters LLC
San Antonio, TX
01.2023 - Current
- CDL Class B with passenger endorsement
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Collected fares, tickets and passes accurately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Verified that all passengers were seated before operating the bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Helped unload luggage from buses upon arrival at destination stops.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Bus Driver
Transportes Zima Real SA de CV
Matehuala, SLP
03.2022 - Current
- International class A license from Mexico
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Collected fares, tickets and passes accurately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Verified that all passengers were seated before operating the bus.
Crew Leader
Discount Tire
San Antonio, TX
09.2022 - 01.2023
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Helped front desk with Spanish speaking costumers with great attitude and offering them our best brands.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Balanced wheels using electronic machines to ensure even tire wear.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Rotated tires and reset tire pressure monitoring systems.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
Bus Laws and DOT Requirements
Zima Real Bus Line LLC
San Antonio, TX
07.2015 - 03.2022
- Attended CBP conference in Laredo TX. Regarding update laws for DOT crossing busses.
- Worked along with TSA officers to work on a required safety program anti-terrorism.
- Learn DOT requirements needed for crossing busses to pass DOT inspection in order to travel in the U.S
Parts Manager
Zima Real Bus Line LLC
San Antonio, TX
07.2016 - 02.2022
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Created reports to track inventory usage and performance metrics.
- Monitored stock levels regularly to avoid backorders or shortages.
- Analyzed pricing trends to optimize cost savings.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Configured system settings for optimal performance and usability.
Ticket Seller
Zima Real Bus Line LLC
San Antonio, TX
07.2016 - 02.2022
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
- Resolved customer complaints in a professional manner.
- Provided information about upcoming events and performances to customers.
- Ensured that all sales transactions were completed accurately and efficiently.
- Maintained accurate records of ticket sales and refunds.
- Assisted patrons with seating arrangements at the venue according to their preferences.
- Communicated effectively with supervisors regarding customer feedback or requests.
- Adhered to safety regulations while handling cash transactions.
- Followed company policies related to ticketing procedures.
- Maintained cleanliness of the box office area and ensured it was properly stocked.
Tire Technician
Zima Real Bus Line LLC
San Antonio, TX
07.2016 - 02.2022
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Balanced wheels using electronic machines to ensure even tire wear.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Worked with 315/80 22.5R and 295/80 22.5R
Education
High School Diploma -
Roosevelt High School San Antonio Tx
San Antonio, TX07-2017
Skills
- Fluent in Spanish and English
- Great Costumer Interaction
- Passenger Assistance
- Passenger Safety
- Regulatory Compliance
- Map Reading
- DOT Regulations
- Defensive Driving
- Safety-Focused
- Route Planning
- DOT Standards
- Transporting Students
- Elderly and Disabled Assistance
- Route Navigation
- Local Street Knowledge
- Safe Driving Techniques
- Clean Driving Record
- Ticket Sales
- Strong Interpersonal Skills
- Complaint Handling
- Cash Handling Experience
- Passport Checks
- Payment Processing
- Customer Assistance
- Customer Service
- Tire Balancing
- Parts Lubrication
- Tire Mounting
- Brake Repairs
- Rotation and Balancing
- Fluid Checks
- Oil Changes
- Punctuality
- Excellent customer service
Timeline
Bus Driver
A&J Charters LLC
01.2023 - Current
Crew Leader
Discount Tire
09.2022 - 01.2023
Bus Driver
Transportes Zima Real SA de CV
03.2022 - Current
Parts Manager
Zima Real Bus Line LLC
07.2016 - 02.2022
Ticket Seller
Zima Real Bus Line LLC
07.2016 - 02.2022
Tire Technician
Zima Real Bus Line LLC
07.2016 - 02.2022
Bus Laws and DOT Requirements
Zima Real Bus Line LLC
07.2015 - 03.2022
High School Diploma -
Roosevelt High School San Antonio Tx
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