Juan Vazquez

• Rated as the top safety driver in the Midwest for US LBM
• Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
• Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.

I managed joint teams to fulfill customer orders. Starting with loading out of the company warehouse, to logistics routing and delivery. Once on location, I liaised directly with either the client or location staff, coordinated their requirements with managing my team to setup the customer's Event order. From all phases of setup, customer interaction or their staff to deliver the perfect setup. Frequently adding increased sales, service and company revenue.

I am background qualified by the Secret Service for traveling nationals of importance.

My trend was working in large scale festivals and conventions.

I am fully bilingual for directions to my teams in two languages

• Identified, reviewed and applied policies and procedures.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Drove teams of between 5-30 people to success through shared vision and recognition of quality performance.
• Modified and directed project plans to meet organizational needs.
• Oversaw high profile projects for by planning, designing, and scheduling phases.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Identified plans and resources required to meet project goals and objectives.
• Maintained open communication by presenting regular updates on project status to customers.
• Planned, designed, and scheduled phases for large projects.

• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
• Coordinated schedules and timelines for all events.
• Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
• Attended bridal industry events to promote services and build relationships with prospective vendors.
• Managed event logistics and operations, including support staff, vendor services and volunteers.
• Performed event coordination for larger parties and gatherings.
• Planned large-scale events such as trade shows, conferences, and meetings.
• Top customers were Microsoft and Budweiser

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved concerns with products or services to help with retention and drive sales.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Followed through with client requests to resolve problems.
• Monitored customer service operations to assess agent performance and provide feedback.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.