JUAN VAZQUEZ
Winder,Ga
Summary
Results driven leader with multipurpose skills with over 15 years of management experience. Strong Focus on team and individual development and proven track record for store growth and profitability. I work well in fast pace, sales oriented, and developing performance environment with focus on key performance indicators. Bilingual in English and Spanish.
Overview
19
19
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Service Manager
Bridgestone Retail Operations LLC.
01.2021 - 07.2021
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Sales and Service Associate
Bridgestone Retail Operations LLC.
08.2020 - 01.2021
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
General Manager
Titlemax of Georgia, Inc d/b/a Titlebucks
03.2015 - 07.2020
- Balance performance spreadsheets
- Monitor month to month Profit & Loss statements
- Build up total customer account base
- Managing upcoming profit expectations
- Increase pawn production and sales 10% to prior year
- Manage delinquent account base to under 2.5% month to month
- Development and promoting of subordinates to management roles
Store Manager
Titlemax of Georgia, Inc.
02.2014 - 03.2015
- Monitor store delinquent accounts
- Monitor Repo's and Repo Sales
- Build total account base
- Create Add-on sales and refinances
Assistant Store Manager
Titlemax of Georgia, Inc. d/b/a Titlebucks
08.2013 - 02.2014
- Upsell total accounts over phone and in person
- Marketing to surrounding areas
- Maintaining delinquent collection accounts under 2.5% every month
Customer Service Representative
Titlemax of Georgia, Inc.
07.2012 - 08.2013
- Answer phone calls
- Create pawns
- Collect Payments
- Marketing to surrounding areas
Store Manager
Burger King Corporation
08.2007 - 07.2012
- Monitor week to week performance sales/ Maintain labor budget
- Keep customer service rating high
- Ensure quality of food and food temps to maintain Ecosure and State standards
- Development of crew member and shift leaders
- Scheduling of staff/Supervision of supply orders and deposits
- Account Manager for profit and loss to store
Cashier/Grill Master
Burger King Corporation
04.2006 - 07.2007
- Prepare dining room orders and drive thru
- Handle Cash and greet customers while taking orders
- Clean lobby and maintain store cleanliness
Education
High school or equivalent -
Loganville High School
Loganville, Ga05.2008
Skills
- Bilingual (Spanish)
- Microsoft Excel
- Microsoft Office
- Inventory Management
- Communication
- Sales and Leadership
- Problem Solving
Timeline
Store Manager
Bridgestone Retail Operations LLC.
03.2022 - Current
Service Manager
Bridgestone Retail Operations LLC.
01.2021 - 07.2021
Sales and Service Associate
Bridgestone Retail Operations LLC.
08.2020 - 01.2021
General Manager
Titlemax of Georgia, Inc d/b/a Titlebucks
03.2015 - 07.2020
Store Manager
Titlemax of Georgia, Inc.
02.2014 - 03.2015
Assistant Store Manager
Titlemax of Georgia, Inc. d/b/a Titlebucks
08.2013 - 02.2014
Customer Service Representative
Titlemax of Georgia, Inc.
07.2012 - 08.2013
Store Manager
Burger King Corporation
08.2007 - 07.2012
Cashier/Grill Master
Burger King Corporation
04.2006 - 07.2007
High school or equivalent -
Loganville High School
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