Summary
Overview
Work History
Education
Skills
References
Timeline
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Juan Velasco-Vera

Healthcare
Aurora,IL

Summary

Dynamic leader and bilingual communicator with a proven track record of fostering teamwork and driving results across various roles at Cardinal Health, Amazon, and Optum UnitedHealthcare. Expert in commercial, state, and federal insurance with a knack for mentoring and coaching. Achieved significant operational improvements and exceeded inventory shortage goals by leveraging public speaking and interviewing techniques.

Overview

29
29
years of professional experience

Work History

Assoc II, Warehouse Ops

Cardinal Health
Aurora, USA
12.2023 - Current
  • Responsible for performing and controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of medical products by properly completing functions of receiving, picking, packing, shipping, staging, and transporting different products to customers.
  • Bilingual Translator for Spanish Speaking team members
  • Black Belt implementation project to increase the picking rate for all team members for 2024-2025.
  • Order Picker/Forklift, Cherry Picker, and Wave Lift driver.
  • Multitasking skills performed and excelled in a fast-paced environment.
  • Applies acquired knowledge and skills to exceed company standard quota measures and goals
  • Eager to learn new information and methods to work in new areas for professional growth and success
  • Maintains appropriate licenses, training, and is current with all needed certifications for the departments assigned.
  • Works on assignments that require some problem resolution and has provided ideas and feedback to resolve complex issues.
  • Adheres to all quality and safety guidelines
  • Works under a moderate degree of supervision and can work in self-assigned areas without supervision successfully.
  • Works with the lead, supervisor, manager, and director to improve the workflow and systems established

Bilingual Patient Access Manager in Field Services

Optum UnitedHealthcare
Lombard, USA
06.2010 - 03.2024
  • Proven to be successful working remotely, hybrid, or on location.
  • Effectively managing operations and delivering a high level of customer service
  • Responsible for ensuring that each facility runs smoothly and meets all budget goals, day to day.
  • Reporting to the Director of Field Services, this role is responsible for leading a team of Healthcare Representatives to ensure the highest level of customer service possible to assigned accounts.
  • Works collaboratively with local leadership teams at the customer sites on obtaining metrics set while ensuring that business Operations run smoothly and properly
  • Leads a team of 16 healthcare representatives responsible for assisting patients in 9 hospitals by obtaining the maximum benefit coverage available to them through state and federal healthcare programs available
  • Responsible for reporting and notifying metrics for assigned territory, including work in progress, holds, accepted referrals, and discharged accounts to management
  • Provides recommendations, changes, improvements, based on the daily reports and metrics
  • Fosters ongoing communications with government agencies regarding the status of claims and documentation needed
  • Manages relationships in accordance with insurance policies with Federal and State regulations
  • Manages the client relationship for assigned facilities
  • Travels to assigned facilities on a regular basis and meets with customers to discuss the metrics
  • Primary point of contact for any and all matters specific to customers
  • Build and maintains strong, long-lasting customer relationships while developing a trusted advisor relationship with customers, stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicates clearly the progress of monthly/quarterly initiatives to internal and external stakeholders and teams
  • Forecasts, corrects, address, and tracks key account metrics daily, identifying any growth opportunities within the teams and collaborate with them to ensure growth
  • Fosters teamwork by actively encouraging team members to work together and by setting the right example
  • Proactively manages change by demonstrating the ability to support innovation and organizational changes needed to improve the organization's effectiveness
  • Manages team performance by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
  • Communicates effectively and ensures that information is passed on to others who should be kept informed
  • Develops others by demonstrating the ability to delegate responsibility and to work with others and coach them to develop their capabilities
  • Ensures that all staff receives the training necessary to be successful
  • Works with the team members on development planning and provides growth opportunities within Change Healthcare as appropriate
  • When staffing needs arise, partners closely with Talent Acquisition to interview and hire the best talent
  • Builds collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the organization who can provide information, assistance, and support
  • Recouped monetary losses from self-pay patients through state and federal programs available.
  • Reviewed and evaluated medical records to qualify patients for state and federal benefits
  • Maintained ongoing communications with internal and external agencies, patients, and teams
  • Provided updates of financials to hospital management and internal teams
  • Maintained documentation of status of claims and clients on secure computer systems
  • Ensures all available Healthcare Representatives credentials and training are up to date and completed in time to comply with the state/federal regulations programs
  • Mentors other colleagues
  • Substantial knowledge of commercial, Medicare, Medicaid, Affordable Care Act, and disability insurance.

Shift Assistant Level II Manager and Supervisor

Amazon
Lisle, USA
03.2015 - 12.2017
  • Trained team members on day-to-day processes and operations
  • Manage the loading of Vans of Daily Deliveries
  • Conducted unloading and loading of Shipments from various Fulfillment Centers
  • Overseen Small Sort and Problem Solving
  • Working with Learning Coordinator on Policies and Procedures Manual
  • Lead daily Stand-Up and weekly Safety talks and meetings with Associates
  • Welcomed and trained New Associates as well as Coaching current Associates
  • Assigned associates work area(s) daily for shipment sort ensuring all packages were shipped correctly outbound/inbound to their destinations
  • Audited Associates on sort and metrics/Radio Frequency scanners scan of packages for corporate reporting
  • Rotated Associates to allocate workflow for sorting lines and business needs
  • OSHA Safety Team Leader
  • Sort and placed packages to their proper racks, shelves, or bins in accordance with their proper destination
  • Supervised and managed the delivery of packages entering and leaving the facility
  • Evaluated and corrected day to day sort/product/inventory/tracking/procedures
  • Communicated with management teams on sort metrics throughout the shifts
  • Problem solved/verified delivery trucks/product coming in and going out/Coordinated deliveries
  • Trained the use of technology to complete the sort such as finger scanner/computer systems/how to read WMS

Program Coordinator

G.W.A.Y.O.
Arlington Heights, USA
06.1996 - 06.2010
  • Oversaw all aspects of the after-school tutoring and mentoring program
  • Managed 3 different program sites, 65 staff, 16 volunteers, and 320 students
  • Recruited and retained qualified staff and volunteers
  • Coached, Mentored, and Problem Solved issues that compacted programs
  • Created and administered summer school curriculum
  • Program Liaison to school administrators, teachers, counselors, parents, and students
  • Work with families, schools, state, and federal agencies for various types of assistance and placements

Executive Team Leader in Assets Protection (ETL-AP)

Target
Wheeling, USA
09.2004 - 05.2006
  • Focused on Safety, Theft, and Fraud
  • Identified shortage and took appropriate actions to correct and address issues
  • Returned store to 'Business as Usual' after a crisis
  • Beat store’s shortage inventory results two years in a row in 2005 and 2006

Education

Bachelor of Arts - English with a Psychology Minor

Trinity International University
05.2011

Chamberlain Edmonds Business College
08.2010

Target Business College
03.2005

Associates in Arts -

William Rainey Harper College
12.2003

Skills

  • Leader
  • Coach
  • Tutor
  • Mentor
  • Bilingual
  • Commercial, State, and Federal Insurance Knowledge
  • Proficient in MS Office
  • Public speaker
  • Interviewing techniques
  • Evidence collection

References

Available Upon Request

Timeline

Assoc II, Warehouse Ops

Cardinal Health
12.2023 - Current

Shift Assistant Level II Manager and Supervisor

Amazon
03.2015 - 12.2017

Bilingual Patient Access Manager in Field Services

Optum UnitedHealthcare
06.2010 - 03.2024

Executive Team Leader in Assets Protection (ETL-AP)

Target
09.2004 - 05.2006

Program Coordinator

G.W.A.Y.O.
06.1996 - 06.2010

Bachelor of Arts - English with a Psychology Minor

Trinity International University

Chamberlain Edmonds Business College

Target Business College

Associates in Arts -

William Rainey Harper College

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