Juan Velazquez
Mobile
Summary
Dynamic Hospitality General Manager at Oakview Group Hospitality, recognized for expertise in budget management and employee training. Successfully increased operational efficiency and customer satisfaction through innovative strategic initiatives. Proficient in market analysis and team motivation, leading to enhanced service delivery and effective cost control. Committed to leveraging experience to drive continued excellence in hospitality management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality General Manager
Oakview Group Hospitality
Mobile
05.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with local health department regulations regarding food safety standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw product development initiatives from concept through completion stages.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant General Manager
Oakview Group Hospitality
Orlando
11.2021 - 05.2024
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules for staff members based on their availability.
- Collaborated with other departments within the organization to coordinate projects.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Facilitated communication between departments to ensure seamless operations.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Led staff training sessions to improve service quality and operational skills.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Structured HR consulting services to support clients during organizational developments and changes.
- Analyzed sales data to identify trends and opportunities for growth.
- Coordinated with the General Manager to develop and implement strategic plans.
- Identified customer needs and delivered relevant product solutions and promotions.
- Motivated and led team members to work together to achieve targets.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Food and Beverage Director
Paramount Hospitality Management LLC
Orlando
03.2021 - 11.2021
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored inventory levels of supplies needed for daily operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Established relationships with local farmers and suppliers in order to source fresh ingredients.
- Created innovative ideas for menu items based on seasonal ingredients and customer preferences.
- Coordinated with vendors to ensure quality products at competitive prices.
- Analyzed industry trends in order to stay current on new developments related to food and beverage operations.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed ordering process including placing orders from vendors, tracking deliveries.
- Worked closely with marketing teams to develop promotional campaigns that increased sales volume.
- Improved presentation and sales approaches to increase revenue.
- Trained new employees to perform duties.
- Organized monthly staff trainings focused on topics such as proper sanitation techniques, food safety protocols.
- Assisted in developing wine lists featuring a variety of labels from different regions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts - Education
Pontificia Universidad Catolica
Puerto Rico05-2006
Skills
- Customer service
- Employee training
- Budget management
- Inventory control
- Market analysis
- Operational strategy
- Motivation
Accomplishments
- Young Innovative Business man 2008 for the South Puerto Rico Chamber of Commerce.
Certification
- Managers Food Handler.
- Certificate DEI Cultural Inteligence
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Hospitality General Manager
Oakview Group Hospitality
05.2024 - Current
Assistant General Manager
Oakview Group Hospitality
11.2021 - 05.2024
Food and Beverage Director
Paramount Hospitality Management LLC
03.2021 - 11.2021
Associate of Arts - Education
Pontificia Universidad Catolica
Similar Profiles
Aaron BreesAaron Brees
Runner at Oakview Group /Wells Fargo ArenaRunner at Oakview Group /Wells Fargo Arena
Eric GonzalezEric Gonzalez
Security and Transportation Manager at Oakview Group| Snapdragon StadiumSecurity and Transportation Manager at Oakview Group| Snapdragon Stadium
URIEL LAMBERTURIEL LAMBERT
Security Guard at Oakview GroupSecurity Guard at Oakview Group