Juan Venero
The Bronx,New York
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work in city government. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Executive Assistant
NYC Mayor's Office To Protect Tenants
New York, NY
04.2020 - Current
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Close on and organize outstanding meeting request and invitations on behalf of the director and office.
- Screen calls and emails and initiate actions to respond or direct messages for managers.
- Build and develop relationships with elected officials, community-based partners, and stakeholders throughout New York City.
- Handle confidential and sensitive information with discretion and tact.
- Process travel expenses and reimbursements for executive team and senior management group.
- Participate and conduct virtual and in-person events and educational workshops.
- Administer channels of communication such as website and social media (Twitter, Facebook, LinkedIn, etc.)
- Promote team productivity by keeping supplies organized and well-stocked.
Associate Outreach Specialist
NYC Department Of Social Services, (DSS)
New York, NY
10.2019 - 04.2020
- Support individuals and families experiencing homelessness in New York City by assisting and advocating for essential resources.
- Work with DHS to help improve their quality of life while in the shelter system.
- Assist families with financial and housing resources.
- Resolution skill training through alternative dispute resolution methods, including mediation services.
- Evaluate and investigate client grievances as well as addressing unresolved grievances or dissatisfied outcomes.
- Asserting compliance with all involved parties that all resolutions are met to the office’s standard and regulations.
- Manage constituent database and maintained accurate tracking, status of pending client referrals, client eligibility, and prepare reports and analytics as assigned.
Associate Outreach Specialist & Project Specialist
NYC Department Of Homeless Services, DHS
New York, NY
07.2018 - 09.2019
- Responsible for providing temporary shelter placement from DHS intake centers to house families with children and adult families seeking Temporary Housing Assistance. (THA)
- Offered personalized support to individuals and families needing housing services, helping connect each with available resources and relevant team members.
- Coordinated transportation for shelter placement and transfers for all populations within the DHS shelter system.
- Assisted in vacancy control management for all units within the DHS shelter system.
- Maintained positive relationships with shelter providers and regularly reached out to offer assistance to individuals.
- Worked with shelter and caseworkers to educate on methods of relocation or assistance opportunities.
- Managed special project in the converting of cluster units into permanent affordable housing to help create long-term stability for homeless and low-income families.
Licensed Agent Insurance Representative
Banker’s Life
The Bronx, NY
02.2018 - 06.2018
- Certified sales agent in the state of New York.
- Completed extensive training courses as well as the New York State licensing exam for both Health and Life insurance.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Organized profiles for existing and potential clients through spreadsheets in order to facilitate the best customer service.
- Conducted appointments and met with prospective clients to provide options for both health and/or life insurance suitable for them.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Calculated quotes and educated potential clients on insurance options.
Customer Service Representative
Time Warner Cable/Spectrum
Schenectady, NY
03.2016 - 01.2018
- Certified as customer service professional after vigorous 6-week training program.
- Professionally handle customer service calls as an inbound representative.
- Knowledgeable on all products and services including cable, internet and home phone.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Communication, Business Administration
SUNY University At Albany
Albany 08.2011 - 12.2015
Skills
Staff Management
Travel coordination
Conflict management
Schedule Management
Administrative support
Relationship building
Excellent people skills
Recordkeeping strengths
Multi-tasking strength
Key stakeholder relationship building
Creative problem solving
CRM
Advanced MS Office Suite
Certification
Licensed Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
NYC Mayor's Office To Protect Tenants
04.2020 - Current
Associate Outreach Specialist
NYC Department Of Social Services, (DSS)
10.2019 - 04.2020
Associate Outreach Specialist & Project Specialist
NYC Department Of Homeless Services, DHS
07.2018 - 09.2019
Licensed Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
04-2018
Licensed Agent Insurance Representative
Banker’s Life
02.2018 - 06.2018
Customer Service Representative
Time Warner Cable/Spectrum
03.2016 - 01.2018
Bachelor of Arts - Communication, Business Administration
SUNY University At Albany
08.2011 - 12.2015