JUAN VILLA
Orlando
Summary
Fluent in both English and Spanish. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management. Timely and situationally aware employee dedicated to supporting productive work environments. Motivated to maintain costumer satisfaction and contribute to company success. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Ups Store
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
CUSTOMER SERVICE ASSOCIATE
Zips Car Wash
09.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
CASHIER
Zaxby's Restaurant
04.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Education
Associate of Arts - Business Accounting
Valencia College
Orlando, FL07-2025
High School Diploma -
Lake Nona High School
Orlando, FL05.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Computer Skills
- Communication Skills
Timeline
Customer Service Cashier
Ups Store
06.2024 - Current
CUSTOMER SERVICE ASSOCIATE
Zips Car Wash
09.2023 - 05.2024
CASHIER
Zaxby's Restaurant
04.2022 - 08.2023
High School Diploma -
Lake Nona High School
Associate of Arts - Business Accounting
Valencia College
Similar Profiles
Reginald CooperReginald Cooper
Ups Store Sales Associate at Ups StoreUps Store Sales Associate at Ups Store
Kimberly SherwoodKimberly Sherwood
Customer Service Specialist at Ups StoreCustomer Service Specialist at Ups Store
Alexandro GamezAlexandro Gamez
Retail Sales Worker at Ups StoreRetail Sales Worker at Ups Store