Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Juan Villanueva-Avella

buda,Texas

Summary

Dynamic and dependable professional with a strong background in customer service at HEB Grocery Store. Proven problem-solver skilled in enhancing customer satisfaction and loyalty through effective communication and empathy. Adept at managing high-pressure situations while maintaining organization and integrity, ensuring seamless operations and a positive shopping experience. Experienced in teamwork and team management through multiple jobs and life experience.

Overview

4
4
years of professional experience

Work History

Lube Technician

Honda of San Marcos
09.2024 - Current
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Checked fluids, tires, brakes, and other systems as part of multi-point inspection.

Cross Functional Specialist

HEB Grocery Store
08.2024 - 09.2024
  • Reduced project completion time by effectively managing resources and prioritizing tasks.
  • Implemented new systems successfully leading to improved operations.
  • operated in multiple departments to ensure smooth flow throughout the store.
  • mentored new partners and partners from other departments, on our daily tasks, new projects and safety precautions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cross Functional Team Partner

HEB Grocery Store
02.2023 - 08.2024
  • Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
  • Operated in different departments around the store to ensure stable flow throughout the day.
  • Assisted customers in navigating through the store and finding missing items, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Merchandise Partner

HEB Grocery Store
09.2022 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Electronics Sales Associate

Walmart
07.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Answered customer questions and provided detailed product information.

Education

No Degree - Fire Safety

Austin Community College
Austin, TX
05-2028

Skills

  • Customer service
  • Dependable and responsible
  • Problem-solving
  • Stocking supplies and retail products
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer relations

Interests

  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Cooking
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Lube Technician

Honda of San Marcos
09.2024 - Current

Cross Functional Specialist

HEB Grocery Store
08.2024 - 09.2024

Cross Functional Team Partner

HEB Grocery Store
02.2023 - 08.2024

General Merchandise Partner

HEB Grocery Store
09.2022 - 02.2023

Electronics Sales Associate

Walmart
07.2021 - 09.2022

No Degree - Fire Safety

Austin Community College

Similar Profiles

CREATE PROFILE
Juan Villanueva-Avella