Juan Villarreal
Katy,TX
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills and proven multitasking abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build lasting customer satisfaction.
Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Machine Operator Technician
Medline Industries, Inc
2021.07 - Current
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Customer Service Representative
HEB Grocery Store
2019.09 - 2021.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
06.2019
Skills
- Equipment Monitoring
- Machinery Operation
- Shipping and Labeling
- Production Equipment Experience
- Identifying Flaws
- Lockout and Tagout Processes
- Good Communication
Timeline
Machine Operator Technician - Medline Industries, Inc
2021.07 - Current
Customer Service Representative - HEB Grocery Store
2019.09 - 2021.06
Morton Ranch High School - High School Diploma,