Juan Villegas
Bank Manager
Los Angeles,CA
Summary
Energetic management professional versed in business management finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. Demonstrated success rapidly building rapport with customers and employees with a unique talent for leading team sales processes for growth.
Overview
22
22
years of professional experience
Work History
Branch Manager
Citibank, NA
10.2021 - Current
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated financial and operational reports to assist management with business strategy.
Branch Manager
Chase Bank
10.2010 - 01.2021
- Develop implement and manage detailed business plan using total team involvement and participate in establishing team sales and service goals.
- Utilize and promote with branch team usage of all available sales tools and resources on consistent basis and incorporate tools into defined Sales Process to guide marketing and call plans.
- Identify cultivate and expand key customer relationships through focused sales and referral activity to assigned Small Business customer base.
- Multi site manager responsible for the oversight of multiple branches at one time which included staffing, profit and loss performance, and client experience.
- From 2010 to 2013 I served on the New Build Branch Management team, which was responsible for opening branches from the ground up from San Diego and as far north as Inland Empire for Chase.
Assistant Branch Manager
Chase Bank
04.2003 - 09.2010
- Oversaw platform employees to ensure sales goals were met and delivery of services was accurate.
- Supervised Head Teller and Teller line to ensure Bank procedures and policies were followed.
Accomplishments
- Chase Outstanding Consumer Banking Manager 2013 - National Achieving Banking Center Manager Awarded to the Top Banking Center Managers nationally 2013.
Timeline
Branch Manager
Citibank, NA
10.2021 - Current
Branch Manager
Chase Bank
10.2010 - 01.2021
Assistant Branch Manager
Chase Bank
04.2003 - 09.2010