Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Wong

Flushing

Summary

Dynamic Facility Manager with a proven track record at LAZ Parking, excelling in budget administration and team leadership. Enhanced operational efficiency through strategic planning and cost-reduction methods, while fostering a culture of safety and compliance. Recognized for exceptional problem-solving skills and commitment to customer satisfaction, driving organizational growth and tenant relations.

Overview

16
16
years of professional experience

Work History

Facility Manager

LAZ Parking
06.2022 - Current
  • Supervised staff of 10 in day-to-day activities.
  • Hotel reconciliations every month.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
  • Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
  • Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
  • Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.

Lead Valet Attendant

LAZ Parking
08.2018 - 06.2022
  • Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
  • Maintained a safe and secure environment for guests'' vehicles by conducting regular security checks in the parking area.
  • Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.

Valet Cashier

LAZ Parking
06.2016 - 08.2018
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Streamlined payment processes by swiftly handling credit card transactions, checks, vouchers, or automatic debits.

Valet Attendant

Rapid Park
03.2009 - 01.2016
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Maintained an organized key system that allowed for quick identification and access to requested vehicles.
  • Handled cash transactions accurately, balancing daily revenue at the end of each shift.

Education

High School Diploma -

Francisco De Orellana
Guayaquil
03-2005

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Budget administration
  • Employee hiring
  • Personnel oversight
  • Performance evaluation
  • Operations oversight
  • Space utilization
  • Asset management
  • Employee supervision and task delegation
  • Grounds management
  • Cost reduction strategies
  • Service planning and scheduling
  • Attention to detail
  • Team leadership
  • Customer service
  • Decision-making
  • Problem-solving
  • Analytical thinking
  • Organizational skills
  • Teamwork
  • Delegation skills
  • Goal setting

Languages

Spanish
Native or Bilingual

Timeline

Facility Manager

LAZ Parking
06.2022 - Current

Lead Valet Attendant

LAZ Parking
08.2018 - 06.2022

Valet Cashier

LAZ Parking
06.2016 - 08.2018

Valet Attendant

Rapid Park
03.2009 - 01.2016

High School Diploma -

Francisco De Orellana

Similar Profiles

CREATE PROFILE