Juan Zamora Ayala
Soledad,CA
Summary
Former Peace Officer with 14 years of experience implementing public safety, law enforcement and security services. I am a dedicated and hardworking professional skilled in team leadership, training and development. Offering to work both independently and as a collaborative member of team to improve processes, and meet organizational goals. I am familiar with penal code laws, education code, campus regulations, department policies and procedures. I continuously exercise good judgment and can make quick critical decisions under routine, moderate and highly stressful conditions. I remain calm, patient and composed while exercising tact in dealing with challenging interpersonal situations. I understand the importance of diversity in a workplace and the community. I follow and advocate safety procedures and promote student, staff, faculty, and community success. I am an ambitious and impartial leader with vigorous interpersonal skills . I am a team player who brings extensive experience in public relations, policies related to emergency preparedness, security, safety, law enforcement and traffic services.
Overview
11
11
years of professional experience
Work History
Off Duty Officer/Armed Security Officer
Watermark Security Group
San Jose, CA
08.2023 - Current
- Responded to emergency calls and dispatched appropriate personnel and equipment.
- Assessed situations and determined most effective response plan.
- Directed staff during incidents to ensure safety protocols were followed.
- Provided support services for law enforcement personnel in the field.
- Advised management on strategies for dealing with difficult situations or personnel issues.
- Provided training to new staff members on safety protocols and procedures.
- Reviewed incident documentation for accuracy prior to submitting it for approval.
- Collaborated with other organizations to coordinate joint efforts in responding to emergencies.
- Acted as a liaison between the department and outside agencies in order to facilitate cooperation and coordination of resources.
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Investigated suspicious persons or activities to determine if criminal activity was present.
Executive Protection Agent/Security Supervisor
Security Management International
Salinas, CA
05.2023 - Current
- Diffused tense situations by leveraging training in defensive tactics and non-lethal response techniques.
- Kept watchful eye on perimeter areas using closed-circuit cameras and binoculars whenever necessary.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Developed and implemented emergency response plans in the event of a security breach.
- Provide instruction and guidance to newly assigned personnel in the field.
- Demonstrate proper use of equipment, tools, and safety protocols to ensure safe working conditions.
- Identify potential problems that may arise due to lack of knowledge or experience among trainees prior to their deployment in the field environment.
Campus Security Officer
Monterey Peninsula College
Monterey, CA
05.2016 - Current
- Out of Class Campus Security Officer
- Security Liaison for Administrative Services
- Assisted with staffing and schedule designation for Security Staff, Security Staff employee evaluations, Security Substitute PAF's
- Assisted in Hiring Committees, Emergency Preparedness
- Assisted with Annual Security Report (ASR) for Clery Act, Title IX issues and crime report reviews
- Guided and educated faculty, staff, students, and administrators with the Everbridge) emergency alerts system.
- Parking Management Operations
- Assisted with implementation, and management of campus public safety and security operations
- Assisted with the implementation of effective traffic control protocols and plans. Coordinated traffic signage as needed and staffing for event management. (Covid-19 Drive-Through, Special Olympics, Graduations, Lobo Day, Farmers Market, Special Events)
- Assisted with emergency procedures and training for campus; implement hands-on drills and exercises (Active Shooter, Earthquake Shake-out, Evacuations, Lockdown, Shelter in Place)
- Assisted with coordinating Security team meetings and trainings.
- Trained campus security officers with on the field trainings including advocate report writing, issuing parking citations, emails, maintenance work orders, student rights and responsibilities, reviewed security job description, and standards of conduct.
- Coordinated with local emergency services, MPC Security and outside Private Security companies for campus events such as Graduations.
- Directed Security operations for Campus events and emergencies.
- Conducted Building Response Team (BRT) Radio drills and training. In person and in ZOOM.
- Conducted Administrative Citation/Ticket reviews
- Prepared biweekly/monthly Security Report Logs for meetings with the Vice President of Administrative Services.
- Updated and posted Emergency Action Guide's throughout the District properties (Monterey, Marina, Seaside)
- Designed and purchased Security State compliance uniforms (Patches and Badge)
- Dispatched radio messages to other officers and staff of campus.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Patrolled campus to deter property theft, disorderly conduct and disturbances.
- Warned violators of rule infractions and escorted unauthorized persons off premises as requested by Administrators.
- Patrolled crowds during events to preserve order and promote security.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Performed security oversight, traffic control and crowd control at special events and campus activities.
- Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Traffic enforcement, issued citations, and provided guidance regarding parking regulations.
Sheriff's-Correctional Officer
Santa Cruz County Sheriff's Office
Santa Cruz, CA
05.2022 - 05.2023
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Maintained clear and open communications with facility areas to support safe operations.
Security Supervisor (Sergeant)
Security Crime Prevention
Watsonville, CA
01.2013 - 06.2018
- Coached team members on performance and policies implementation.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Attended to emergency situations such as accidents, alarms and suspicious activity as first responder.
- Recorded required data for incident reports and files.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Hired, trained and managed staff.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Education
Peace Officer Standards And Training (POST) - Criminal Justice
Santa Clara Justice Training Center
Morgan Hill, CA08.2022
High School Diploma -
Watsonville High School
Watsonville, CA05.2010
Adminstration of Justice Certificate of Completion - Criminal Justice
Watsonville Police Department
Watsonville, CA05.2010
Some College (No Degree) - Criminal Justice
Monterey Peninsula College
Monterey, CASkills
- First Aid, CPR, and AED Certified
- Occupational Hazards and Safety Precautions
- Behavioral Disorders Familiarity
- Strategic Planning and Organization
- Emergency Response
- Trained in Defensive Tactics
- Crisis Management
- Crisis Intervention Team (Sheriff's Office)
- Crisis Prevention Intervention (CPI)
- POST (Peace Officer Standards of Training)
- CERT Correctional Emergency Response Team (Sheriff's Office)
- CERT Community Emergency Response Team
- Mental Health First Aid
- Active Shooter Training
- Suicide Crisis Intervention
- Dispatch Communication
- Criminal Investigations
- Search and Seizure Laws
- Safety and Risk Assessments
- FEMA, NIMS, SEMS, NRF
- SB390 and SB1626 (CA State Certification) School Officer
- Education Code and Penal Code Familiarity
- Scheduling Manager
- Shift Supervisor
- Field Training Officer
- Building Response Team (BRT) Member
- Emergency Preparedness Committee
- Security Liaison for Administrative Services
- Emergency Operations Center (EOC) Member
- Report Writing (Watsonville Police, CSUMB Police, Santa Clara Sheriff's Office and Santa Cruz Sheriff's Office)
- Parking Management Bureau Liaison
- Parking Administrative Review (Citation Disputes)
- Maintained records for community college 290PC Sex Offender's
- Megan's Law
- Familiarity with Federal laws including the Clery Act
- Familiarity with Student Rights, Union Rights, and Standards of Conduct
- Familiarity with Interest Based Bargaining (IBB)techniques
- Familiarity with Administrative Procedures (AP's) and Governing Board Policies (BP's)
- Emergency procedures training
Languages
English
Professional
Spanish
Professional
Timeline
Off Duty Officer/Armed Security Officer
Watermark Security Group
08.2023 - Current
Executive Protection Agent/Security Supervisor
Security Management International
05.2023 - Current
Sheriff's-Correctional Officer
Santa Cruz County Sheriff's Office
05.2022 - 05.2023
Campus Security Officer
Monterey Peninsula College
05.2016 - Current
Security Supervisor (Sergeant)
Security Crime Prevention
01.2013 - 06.2018
Peace Officer Standards And Training (POST) - Criminal Justice
Santa Clara Justice Training Center
High School Diploma -
Watsonville High School
Adminstration of Justice Certificate of Completion - Criminal Justice
Watsonville Police Department
Some College (No Degree) - Criminal Justice
Monterey Peninsula College
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