Juana Allen
Asheboro,North Carolina
Summary
Over twenty years of extensive experience in bilingual healthcare support and health information systems, driven by a strong commitment to patient and family well-being. Expertise in medical billing, healthcare plans, and terminology, combined with a proven ability to navigate complex files and records, ensures success in both independent and collaborative environments. Proficient in spoken and written English and Spanish, with certification as a medical interpreter, enhancing communication effectiveness across diverse communities. Exceptional interpersonal, organizational, and time management skills enable handling of challenging situations while upholding the highest standards of professionalism and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family and Community Engagement Specialist
Randolph Partnership for Children
08.2022 - Current
- Developed community outreach programs promoting child development and family support services.
- Coordinated workshops and events to engage families and enhance community involvement.
- Collaborated with local organizations to strengthen partnerships and resource sharing.
- Facilitated training sessions for staff on effective community engagement strategies.
- Analyzed feedback from community stakeholders to refine engagement initiatives.
COVID-19 Case Investigator/Vaccine Support
Medical Edge Recruiting
03.2021 - 08.2022
- Conducted thorough case investigations to identify COVID-19 exposure and transmission patterns.
- Collaborated with public health officials to implement effective contact tracing protocols.
- Utilized electronic health record systems to track case progress and ensure accurate data reporting.
- Analyzed case data to identify trends and inform community outreach strategies.
- Enhanced workflow efficiency by streamlining reporting processes for case documentation and follow-up actions.
- Provided emotional support to distressed patients during initial disclosure conversations, demonstrating empathy and compassion amidst challenging circumstances.
- Collected and recorded information in electronic medical records.
- Assisted public health departments in containing the virus spread by diligently monitoring cases and contacts.
Certified Medical Interpreter
Limitless, Inc
03.2022 - Current
- Facilitated effective communication between healthcare providers and patients through accurate medical interpretation.
- Conducted thorough terminology research to ensure a precise understanding of complex medical language.
- Reduced errors in medical documentation by providing precise translations of patients'' information and medical histories.
- Collaborated with interdisciplinary teams to enhance patient care and streamline communication processes.
- Trained new interpreters on best practices, cultural sensitivity, and ethical standards in medical interpreting.
- Leveraged advanced technology tools to facilitate remote interpretation services, expanding accessibility for patients.
Healthcare Intake Specialist II
3m Healthcare
11.2019 - 11.2020
- Reviewed and evaluated referrals for durable medical equipment, specifically the Wound V.A.C., ensuring that all necessary healthcare documentation was complete and accurate before releasing prescribed orders utilizing complex healthcare records and databases.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
Medical Documentation Specialist
KCI Acelity
04.2015 - 11.2020
- ·Collect and review patient wound assessments, ensuring they meet payer requirements for patients KCI V.A.C.® Therapy. Key responsibilities include assessing wound progression, managing customer relationships with clinical providers, collaborating with internal teams for continuity of care, and utilizing clinical and business data to support these processes.
- Collect and assess wound documentation according to specific payer requirements.
- Review clinical information to monitor wound progression and patient status.
- Develop and maintain relationships with clinical providers to foster loyalty.
- Work with other team members to ensure seamless patient care and resolve account issues.
- Use business and clinical data to support work processes and communicate effectively.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Account Resolution Specialist
KCI Acelity
04.2015 - 11.2020
- Resolved billing discrepancies through detailed analysis and effective communication with clients.
- Implemented best practices for invoice processing, reducing errors and improving accuracy in financial records.
- Analyzed complex billing issues to develop strategic solutions that minimized revenue loss and improved operational efficiency.
- Monitored key performance indicators to assess billing performance, making data-driven recommendations for process enhancements.
- Served as point of contact for escalated billing inquiries, ensuring timely resolution while maintaining strong client relationships.
- Leveraged advanced knowledge of reimbursement methodologies to ensure proper coding, pricing structures, and payment application across multiple payers/providers types.
- Expedited the resolution process by promptly escalating complex disputes to appropriate parties for further investigation or action.
Patient Advocate II
Conifer Healthcare Solutions
12.2013 - 11.2015
- Coordinated patient care services to enhance communication between healthcare providers and patients.
- Assisted patients in navigating insurance processes, ensuring timely access to necessary treatments.
- Educated patients on their rights and available resources, promoting informed decision-making in healthcare.
- Collaborated with multidisciplinary teams to address patient needs and streamline service delivery.
- Established relationships with community partners which improved access for underserved populations.
- Worked effectively with staff from all departments to coordinate resolutions.
Patient Services Representative
Resource Corporation of America
06.2012 - 04.2014
- Facilitated insurance verification processes, maintaining compliance with healthcare regulations and policies.
- Collaborated with healthcare teams to streamline communication, enhancing overall operational effectiveness.
- Verified insurance eligibility and coverage for patients.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Foreign Language Interpreter
NCDHHS
08.2009 - 07.2010
- Facilitated clear communication between parties in diverse settings, ensuring accuracy and cultural sensitivity.
- Interpreted complex legal and medical documents, maintaining confidentiality and adherence to industry standards.
- Collaborated with cross-functional teams to streamline interpretation processes for enhanced client satisfaction.
- Developed training materials for new interpreters, improving onboarding efficiency and knowledge retention.
Education
No Degree - Spanish For Health And Human Services
Wake Technical Community College
Raleigh, NC11-2010
Early Childhood Development - Early Childhood Education
Montgomery Community College
Troy, NC01-2004
High School Diploma -
West Liberty High School
West Liberty, IA05-1986
Skills
- Fluency in Spanish and English
- Bilingual healthcare support
- Proficient in medical terminology
- Cultural awareness
- Effective communication skills
- Patient care coordination
- Effective caseload management
- Analytical problem-solving
- Electronic health record management
- Proficient in virtual software
- Proficient in Microsoft Office Suite
- HIPAA compliance expertise
- Organizational and effective time management skills
Certification
Real Estate Pre-licensing
Orientation to Public Health
Motivational Healthcare Interviewing
Spanish for Health and Human Services Level I & II
Certified Healthcare Interpreter
LANGUAGES
Fluent in Spanish.
Timeline
Family and Community Engagement Specialist
Randolph Partnership for Children
08.2022 - Current
Certified Medical Interpreter
Limitless, Inc
03.2022 - Current
COVID-19 Case Investigator/Vaccine Support
Medical Edge Recruiting
03.2021 - 08.2022
Healthcare Intake Specialist II
3m Healthcare
11.2019 - 11.2020
Medical Documentation Specialist
KCI Acelity
04.2015 - 11.2020
Account Resolution Specialist
KCI Acelity
04.2015 - 11.2020
Patient Advocate II
Conifer Healthcare Solutions
12.2013 - 11.2015
Patient Services Representative
Resource Corporation of America
06.2012 - 04.2014
Foreign Language Interpreter
NCDHHS
08.2009 - 07.2010
No Degree - Spanish For Health And Human Services
Wake Technical Community College
Early Childhood Development - Early Childhood Education
Montgomery Community College
High School Diploma -
West Liberty High School
Training
- Spanish for Health and Human Services Level II, WakeMed, Cary, North Carolina, 2010
- Spanish for Health and Human Services Level I, WakeMed, Cary, North Carolina, 2010
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