Juana C Aracena
Brooklyn,NY
Summary
Healthcare professional prepared to excel in patient care roles. Proven ability to deliver high-quality care and support to patients, with focus on enhancing patient experiences and outcomes. Collaborative team member known for adapting to changing needs and maintaining excellent communication with healthcare teams. Skilled in patient monitoring, medical documentation, and empathetic care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service in Linen Department
Sodexo USA
09.2011 - 01.2018
- Delivered Linen to assign area in the hospital
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Customer Service Representative
Lorven Pharmacy
03.2006 - 07.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Azure College
Fort Lauderdale, FL02-2022
No Degree - Patient Care Technician
Bulkan's Educational Institute
Brooklyn, NY04-2016
No Degree - Phlebotomy Technician
Bulkan's Educational Institute
Brooklyn, NY04-2016
No Degree - EKG Technician
Bulkan's Educational Institute
Brooklyn, NY03-2016
No Degree - Nursing Assistant
Bulkan's Educational Institute
Brooklyn, NY11-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
National Healthcareer Association
Languages
Spanish
Native or Bilingual
Timeline
Customer Service in Linen Department
Sodexo USA
09.2011 - 01.2018
Customer Service Representative
Lorven Pharmacy
03.2006 - 07.2009
Associate of Science - Nursing
Azure College
No Degree - Patient Care Technician
Bulkan's Educational Institute
No Degree - Phlebotomy Technician
Bulkan's Educational Institute
No Degree - EKG Technician
Bulkan's Educational Institute
No Degree - Nursing Assistant
Bulkan's Educational Institute
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