Juana Arce
Gaithersburg,MD
Summary
Seasoned Staff Supervisor with proven skills in team leadership, project management, and strategic planning. Known for improving operational efficiency by implementing innovative approaches to workflow management. Proven record of fostering employee engagement and enhancing productivity through effective supervision and strong interpersonal communication skills. Have contributed significantly to organizational growth and success in previous roles.
Overview
29
29
years of professional experience
Work History
Premium Wait Staff / Supervisor
Catering Reserved
01.2006 - Current
- Developed and implemented strategies for improving customer service, increasing efficiency and reducing costs.
- Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Evaluated employee performance through the review of work products, attendance records and customer feedback.
- Established objectives for individual team members by setting expectations, providing guidance and monitoring progress towards goals.
- Provided leadership support by motivating team members to achieve desired results while encouraging collaboration among departments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Streamlined workflow processes, reducing project completion times.
Floor set - Merchandise and remodeling stores
SAS Retail Services
01.2010 - 01.2014
- Assisted in the assembly and disassembly of sets, including moving furniture, props, and other materials as needed.
- Inspected all set equipment prior to use to ensure proper functioning and safety standards were met.
- Monitored the operation of all mechanical devices related to the set design, ensuring smooth running of production activities.
Operations Manager
Mythos Restaurant Grill
Gaithersburg, USA
01.2002 - 01.2010
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Merchandising
Done Right
01.2007 - 01.2009
- Implemented new methods of merchandising displays in store locations.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Implemented store-specific merchandising initiatives based on local needs and preferences.
Executive Account Inbound Division
Lima Tours
Lima, Peru
01.1996 - 01.2001
- Developed and implemented strategies to increase client base and revenue.
- Created customized reports for clients, analyzing trends in their accounts.
- Provided technical support to customers with complex account issues.
- Negotiated contracts with vendors and suppliers on behalf of clients.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Communicated regularly with senior executives, providing updates on key projects.
- Collaborated closely with other departments within the organization to ensure efficient operations.
Education
Accounting Assistant -
Cenecape Enrique Lopez Albujar
Lima, Peru05.1988
Tourist and Hotel Administration -
San Martin De Porres University
Lima, PeruSkills
- Fluent in Spanish
- Excellent Organizational Skills
- Strategic Planning
- Process Improvement
- Employee Motivation
- Goal-Oriented
- Financial Management
- Department organization
- Processes and procedures
- Training and mentoring
- Staff Management
References
- Maritza Morales, 703-907-9243
- Marilyn Cosio, 801-300-6167
Languages
Spanish
Professional
Timeline
Floor set - Merchandise and remodeling stores
SAS Retail Services
01.2010 - 01.2014
Merchandising
Done Right
01.2007 - 01.2009
Premium Wait Staff / Supervisor
Catering Reserved
01.2006 - Current
Operations Manager
Mythos Restaurant Grill
01.2002 - 01.2010
Executive Account Inbound Division
Lima Tours
01.1996 - 01.2001
Accounting Assistant -
Cenecape Enrique Lopez Albujar
Tourist and Hotel Administration -
San Martin De Porres University