Juana Ashley
Laveen,AZ
Summary
Talented Production Worker offering several years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.
Overview
12
12
years of professional experience
Work History
Production Technician
Jeeter / Dreamfields
Tempe, Arizona
09.2023 - Current
- Assisted in the set-up and operation of production equipment.
- Performed quality control checks on products to ensure compliance with standards.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Verified accuracy of finished goods prior to shipment from the facility.
- Collaborated with other departments to ensure timely completion of projects.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
- Identified potential areas of improvement within existing processes and recommended solutions accordingly.
- Minimized damage and repair costs through careful management and preventive maintenance.
Production Technician
Curaleaf
Phoenix, Arizona
07.2021 - 07.2023
- Performed quality control checks on products to ensure compliance with standards.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Conducted routine maintenance on production machinery and equipment.
- Provided technical support for troubleshooting issues related to production machinery.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Verified accuracy of finished goods prior to shipment from the facility.
- Recorded daily production data into an electronic database system for tracking purposes.
- Collaborated with other departments to ensure timely completion of projects.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
- Worked closely with management staff in developing strategies for improving productivity levels.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Documented production logs by entering data into computer system.
- Reported and documented unsafe conditions and faulty equipment.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Stayed up-to-date with successful methods of production and equipment maintenance procedures.
- Calibrated and adjusted equipment using calipers, micrometers, height gauges, protractors and ring gauges.
- Utilized calipers, micrometers and height gauges to calibrate or adjust equipment.
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Kept production logs and maintained job material inventory.
- Reported any nonconformities or discrepancies in product quality to supervisors.
Patient Relations Representative
North Country HealthCare
Winslow, Arizona
07.2012 - 04.2020
- Greeted patients and visitors in a friendly, professional manner.
- Assisted with scheduling appointments for new and existing patients.
- Provided patient education materials to ensure understanding of services offered.
- Answered incoming calls from patients or health care providers regarding their questions or concerns.
- Responded to emails and voicemails in a timely fashion.
- Resolved customer complaints in an efficient and courteous manner.
- Maintained accurate records of patient information according to HIPAA regulations.
- Collaborated with other departments to ensure the highest quality of care was provided to patients.
- Participated in team meetings to discuss improvements in patient relations processes.
- Monitored feedback from surveys, focus groups, and interviews conducted by external vendors.
- Conducted follow-up surveys with patients after their appointment or procedure was completed.
- Created reports summarizing customer service metrics such as response times and resolution rates.
- Served as a liaison between the organization and its customers to facilitate communication.
- Attended conferences related to customer service best practices within the healthcare industry.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Education
Certificate - Medical Assisting
Brookline College - Phoenix
Phoenix, AZ05-2010
High School Diploma -
Coconino High School
Flagstaff, AZ05-2000
Skills
- Root Cause Analysis
- Materials Handling
- Testing and troubleshooting
- OSHA Compliance
- Equipment Calibration
- Data Entry
- Product Assembly
- Quality Control Analysis
- Material Handling Equipment
- Machine Operation
- Quality Control
- Assembly line experience
- Multitasking and Organization
- Insurance Verification
- Training Coordination
- Customer Service
- Registration management
- HIPAA Compliance
- Team Leadership
- Medical Billing
- Office Administratio
Timeline
Production Technician
Jeeter / Dreamfields
09.2023 - Current
Production Technician
Curaleaf
07.2021 - 07.2023
Patient Relations Representative
North Country HealthCare
07.2012 - 04.2020
Certificate - Medical Assisting
Brookline College - Phoenix
High School Diploma -
Coconino High School
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