Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juana Beato Burgos

New York,New York

Summary

Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.

Overview

19
19
years of professional experience

Work History

Deputy Manager Operations and Services

Banco BHD
Dominican Republic , Santo Domingo
04.2012 - 06.2024
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Assisted in recruitment, selection, training, and development of employees.
  • Provided guidance and support to team members to help them achieve goals.
  • Organized meetings, events, conferences, workshops for staff members.
  • Resolved conflicts between staff members in a timely manner.
  • Reviewed financial statements and reports to ensure accuracy of data.
  • Developed strategies for improving customer service standards within the organization.
  • Created processes for handling customer complaints effectively.
  • Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
  • Maintained records of all operational activities for future reference.
  • Identified cost-saving opportunities that helped reduce expenses significantly.
  • Formulated plans for streamlining business processes according to changing market trends.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Ensured adherence to safety measures at workplace as per regulatory guidelines.
  • Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
  • Participated in regular brainstorming sessions with senior management team regarding strategic initiatives taken by the organization.
  • Implemented quality control measures to uphold company standards.

Sales and Customer Service Manager

Banco BHD
Dominican Republic , Santo DOmingo
07.2010 - 04.2011
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Cash Officer

Banco BHD
Dominican Republic , Santo Domingo
01.2008 - 06.2010
  • Compiled daily transaction reports for review by management.
  • Verified the accuracy of cash drawer contents at beginning and end of shift.
  • Prepared bank deposits in accordance with established procedures.
  • Resolved customer inquiries related to payments, refunds, and other financial matters.
  • Performed general office duties such as filing documents and answering phones.
  • Monitored all cash handling activities to ensure adherence to internal control procedures.
  • Developed efficient processes for managing payment transactions within set timeframes.
  • Participated in training sessions on proper cash handling techniques and security protocols.
  • Identified opportunities for process improvement to increase efficiency in payment processing operations.

Cashier

Banco BHD
Dominican Republic , Santo Domingo
02.2005 - 01.2008
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Business Administration -

Technological University of Santiago
Domican Republic
06-2013

Skills

  • Project management abilities
  • Reporting and documenting
  • Team motivation
  • Meeting facilitation
  • Negotiation
  • Customer service and satisfaction
  • Conflict resolution expertise

Languages

Spanish
Professional
English
Elementary

Timeline

Deputy Manager Operations and Services

Banco BHD
04.2012 - 06.2024

Sales and Customer Service Manager

Banco BHD
07.2010 - 04.2011

Cash Officer

Banco BHD
01.2008 - 06.2010

Cashier

Banco BHD
02.2005 - 01.2008

Business Administration -

Technological University of Santiago

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Juana Beato Burgos