Juana Cadres
Baton Rouge,LA
Overview
31
31
years of professional experience
Work History
Receptionist/CSR
BEST COLLISION CENTER
01.2022 - Current
- Demonstrated exceptional organizational skills by efficiently managing a high volume of incoming calls and walk-in clients. Maintained accurate records and ensured timely communication between customers, insurance companies, estimators and technicians to streamline workflow and improve client satisfaction.
- Welcome customers with professionalism, ensuring a positive first impression.
- Manage multi-line phone systems, efficiently handling incoming calls and inquiries.
- Coordinate all appointments and inquiries ensuring a seamless experience for customers visiting the Collision Center and over the phone.
- Handle cash and credit transactions, maintaining accuracy in financial reporting.
- Maintain accurate records of customer interactions enhancing the efficiency of dealership operations.
- Assist in administrative tasks, including filing, data entry, incoming and outgoing mail and
Receptionist/Insurance Coordinator/Treatment Planner
GANUCHEAU DENTAL GROUP
01.2020 - 01.2022
- Processed insurance claims, verified coverage and benefits to assist patients with financial planning. Collaborated with dental providers to develop and present treatment plans, ensuring patients understand procedures, costs, and payment options. Provided support in scheduling appointments, managing patient records, and facilitating smooth daily office operations.
- Greeted and checked-in patients, ensuring a positive and welcoming experience.
- Scheduled and confirmed appointments, managing the dental clinic calendar efficiently.
- Handled incoming and outgoing correspondence, including incoming mail, phone calls and emails.
- Maintained patient inquiries and provided information about dental procedures and treatments.
- Assisted with billing and insurance claims, ensuring accurate and timely processing.
Multi-Channel Sales Operator/Customer Service Representative
BEST BUY
01.2007 - 01.2018
- Demonstrated strong communication and organizational skills while assisting customers with purchases across multiple channels, including in-store, online, and phone orders. Provided prompt and courteous service, resolving customer concerns efficiently and supporting a high-volume retail environment.
- Greet and assist customers, building relationships by understanding and responding to their needs for technological products and services.
- Accurately handle cash, electronic payments, process sales orders and manage returns, exchanges and service requests.
- Learn and maintain comprehensive knowledge of Best Buy’s products, services, and promotional initiatives.
- Fielded customer complaints and issues with 90% of issues resolved to customer satisfaction.
Vault Auditor/Head Cashier
BOOMTOWN CASINO
01.1995 - 01.2007
- Managed daily cash operations, including balancing cash drawers, preparing deposits, and reconciling discrepancies to ensure accuracy and compliance with company policies. Supervised cashier team, provided training, and maintained a secure work environment while delivering exceptional customer service to guests and staff.
- Supervised daily cash operations, ensuring accurate cash handling and compliance with company policies.
- Conducted balancing of cash drawers and chips, ensuring accuracy in financial reporting.
- Executed chip fills and credits while meticulously counting and transferring chips.
- Engaged with internal and external guests, fostering a positive customer experience.
Education
Word Processor Operator - undefined
West Jefferson Technical Institute
Harvey, LASkills
- Clerical
- Administrative Professional
- Front Desk Operations
- Office clerk with extensive background in receptionist and secretarial skills for making appointments, taking payments, and answering multiline phone lines in the medical and automotive industries Word Processing and Cash Handling expert with a track record of meeting tight deadlines with accuracy Financial expert with a history of correctly receiving payments and posting timely charges
- Medical Records
- Cash Flow Reports
- Data Entry/Processing
- Insurance Claims
- Scheduling Appointments
- Multitasking
- Customer Relations
- Patient Charting
- Communication Skills
- MS Office (Excel, Word, PowerPoint)
- CDK & CCC One Automotive Retail Software
- Dentrix Dental Practice Management System
Timeline
Receptionist/CSR
BEST COLLISION CENTER
01.2022 - Current
Receptionist/Insurance Coordinator/Treatment Planner
GANUCHEAU DENTAL GROUP
01.2020 - 01.2022
Multi-Channel Sales Operator/Customer Service Representative
BEST BUY
01.2007 - 01.2018
Vault Auditor/Head Cashier
BOOMTOWN CASINO
01.1995 - 01.2007
Word Processor Operator - undefined
West Jefferson Technical Institute