JUANA CATALAN
New York,NY
Summary
Dynamic and results-driven professional with extensive experience in high-volume service environments, including prestigious venues like CIPRIANI Excelled in customer service and drink preparation, showcasing strong multitasking abilities and a team player attitude. Proven track record of enhancing customer satisfaction and streamlining bar operations, leveraging expertise in liquor, beer, and wine knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender Server
Cipriani
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Poured and prepared mixed drinks for over 100 customers daily.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Supported efficient service delivery by preparing garnishes, syrups, infusions, and other ingredients ahead of time as needed.
Catering Server
Kirkland & Ellis
10.2022 - 03.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Prepared and maintained drink stations throughout catering events.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Set up banquet tables and chairs based on event requirements.
- Inspected dishes and utensils for cleanliness.
- Handled food and beverage orders for up to 300 guests, delivering prompt and friendly service.
Education
Diploma - Mixology Alcohol Awareness
American Bartenders School
New York, NY03.2024
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Customer service expertise
- Responsible Alcohol Service
- Hospitality service expertise
- Professional Appearance
- Alcohol awareness
- Drink Preparation Techniques
- Classic cocktails
- Wine and liquor knowledge
Languages
Spanish
Native or Bilingual
Certification
Serving Alcohol with care TIPS
Timeline
Bartender Server
Cipriani
04.2023 - Current
Catering Server
Kirkland & Ellis
10.2022 - 03.2023
Diploma - Mixology Alcohol Awareness
American Bartenders School
Serving Alcohol with care TIPS
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