JUANA CHAVEZ
Los Angeles,CA
Overview
8
8
years of professional experience
Work History
MEDICAL ASSISTANT/Supervisor
ATLANTIS HEALTH management
Los Angeles, CA
09.2016 - Current
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
- Developed strategies for improving efficiency in patient scheduling processes; implemented revised protocols accordingly.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Collaborated with management teams from other departments to identify opportunities for cross-functional collaboration.
- Scheduled patient appointments, verified insurance coverage and collected co-payments.
- Answered multi-line telephone system, screened calls and directed to appropriate personnel.
- Maintained accurate records of patient visits in electronic medical record system.
- Verified demographic information for accuracy and completeness.
- Assisted with filing, faxing, scanning documents as needed.
- Performed data entry into various computer systems including Excel spreadsheets.
- Prepared daily reports on patient visits, cancellations and no-shows.
- Provided support to physicians by scheduling tests, procedures and referrals as requested.
- Created new patient files while ensuring HIPAA compliance was maintained at all times.
- Updated patient information as required in the Electronic Medical Record system.
- Managed front office workflow according to established policies and procedures.
- Answered inquiries from patients regarding billing questions or payment options.
- Responded promptly to emails and phone messages from patients or providers.
- Tracked incoming and outgoing correspondence related to medical records requests or referrals.
- Ensured that all forms were completed correctly prior to being sent for processing.
- Ordered supplies for the front office area as needed based upon established budget guidelines.
- Supported clinical staff with any administrative tasks related to daily operations.
- Participated in training sessions on new software programs or updated processes when necessary.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
Venus Medical Weightloss
venus medical/atlantis health management
City Of Los Angeles, CA
09.2016 - Current
- Greeted customers and answered questions about the area.
- Provided personalized weight loss advice to clients.
- Monitored progress of clients through regular follow-up visits and assessments.
- Educated clients on the importance of physical activity for successful weight management.
- Prepared, mixed and dispensed medications according to prescriptions.
- Maintained records of medication orders and dispensing activities.
Education
Medical Assistant
American Career College
CA06-2015
Skills
- Multitasking and prioritization
- Medical terminology proficiency
- Vital signs monitoring
- Infection control protocols
- Strong leadership
- Staff Training and Development
- Team Building and Motivation
- Insurance Verification
- Conflict resolution abilities
- Medical office administration
- Problem-solving capabilities
Languages
bilingual
Professional
Timeline
MEDICAL ASSISTANT/Supervisor
ATLANTIS HEALTH management
09.2016 - Current
Venus Medical Weightloss
venus medical/atlantis health management
09.2016 - Current
Medical Assistant
American Career College
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