Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Juana Escobar-Lopez

Cumming,GA

Summary

Individual with 4+ years experience in the customer service industry. In seek of and able to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience
1
Certification

Work History

International House Of Pancakes

Manager
03.2021 - Current

Job overview

  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations, and procedures.
  • Accomplished multiple tasks within established timeframes.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Las Palmas Mexican Restaurant

Waitress
01.2020 - 03.2021

Job overview

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Creekview High School
Canton, GA

High School Diploma
05.2021

Skills

  • Staff Training and Development
  • Problem-Solving Abilities
  • Customer Service
  • Multitasking Abilities
  • Excellent Communication

Certification

  • ServSafe Manager's Certification

Languages

Spanish
Native or Bilingual

Timeline

Manager

International House Of Pancakes
03.2021 - Current

Waitress

Las Palmas Mexican Restaurant
01.2020 - 03.2021

Creekview High School

High School Diploma

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Juana Escobar-Lopez