Juana Espinoza
Rockingham,NC
Summary
Dynamic and results-oriented professional with a proven track record at Ross INC, enhancing customer loyalty through exceptional service and effective sales strategies. Skilled in cash handling and problem-solving, I excel in high-pressure environments, consistently meeting sales goals. My collaborative approach and strong communication skills drive team success and positive customer experiences. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Center for Vein Restoration
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used software to schedule appointments.
- Used Outlook Email as main source of communication with managers.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Developed and implemented customer service policies and procedures.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Resolved billing inquiries and disputes in timely fashion.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Sales Associate
Ross INC
05.2022 - 05.2023
- Customer service: Help assist all customers, allowing an equal environment for everyone.
- Active listening
- Time management
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- patience and the ability to remain calm in stressful situations.
- allowed the customer to express their needs and concerns and then taking steps to address those concerns in my own response
Education
Associates - Art
Richmond Community College
Hamlet, NC05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Cash Handling
- Flexible Schedule
- Product Sales
- Merchandising knowledge
- Adapt to diverse groups
- Policy and Procedure Adherence
- Sales Goals Attainment
- Strong Communication and Interpersonal Skills
- Basic Mathematics
- Building Customer Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Center for Vein Restoration
06.2023 - Current
Sales Associate
Ross INC
05.2022 - 05.2023
Associates - Art
Richmond Community College