Juana Garcia

Unloaded different sizes and weights of deliveries to conveyer belts.

Participated in a team effort to make sure all deliveries were loaded to designated areas to be shipped as scheduled.

• Followed procedures at all times for personal and team safety.

• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
• Scanned and moved boxes with co workers to ensure boxes in the items are good conditions and followed safety protocols.

• Chief accomplishment: Supported and assisted file clerk with a cheerful positive attitude everyday
• Assisted, planned, resolved, collaborated, strategize, initiated different plans of action with staff, CEO, office manager to maintain paperwork filed and scanned to meet deadlines
• Assisted, filed, scanned, Important files consistently
• Performed basic supportive office duties.
• Located missing file materials to help teams meet project deadlines and avoid lost man-hours.

• Troubleshooted, advised, educated Spectrum customers how to resolve internet issues
• Chief accomplishment: Assisted and helped
• Spanish clients with internet issues
• Scheduled appointments between customers and technicians

• Assisted, guided, advised, and informed, customers in processing international and domestic wire transfers
• Chief accomplishment: Received recognition for preventing $ 26,400 of fraudulent wires
• Implemented organizational and federal regulations to wire transfers.

Served as an outsourcing liaison between companies and their clients. Completed tasks such as scheduling appointments, survey calls and follow up calls.

• Identified and responded to customer requests and concerns through phone for English and Spanish speakers.

• Communicated with management when customer issues escalated and worked to find resolutions.

• Achieved and maintained departmental performance standards.

• Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recognized for excellent performance and most calls 1,251 made in one month
• Assisted supervisors and co workers in completing tasks