Juana Glass
Las Vegas,NV
Summary
Dynamic professional with extensive experience in staff management and patient care. Proven ability to enhance satisfaction through effective communication and problem-solving skills. Proficient in compliance with state and federal regulations, ensuring high-quality care and operational excellence. Committed to fostering a supportive environment for both staff and clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Coordinator
BAI
08.2015 - Current
- Lead Medical Coordinator
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted routine facility inspections, identifying areas needing improvement to staff and residents for continued compliance with associated regulations.
- quality assurance with BAI nurse consultant
- Established and maintained effective communication with staff, physicians and state officials to promote high quality patient care.
- Trained incoming management
- Maintain individuals’ medical coverage
- Microsoft Excel, Outlook, and Word programs proficient
- Compose memos
- Supervisor multiple homes and staff
House Manager
BAI
08.2015 - Current
- Directed staff across various locations.
- Assisted residents with daily hygiene and living tasks.
- Supervised staff and residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
- Assessed employee performance.
- Tracked and maintained detailed records of employee hours and payroll.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Ensured 24/7 on-call support.
- Strengthened team dynamics and productivity.
Basic Skills Trainer
Solomon’s Porch
06.2013 - 07.2015
- Completed documentation for compliance with state and federal regulations.
- Built vocabularies, developed language expression and taught listening skills.
- Assisted individuals by explaining options and physical and emotional health possible consequences.
- Supported case management, care coordination and life skills training for assigned caseload.
- Met with parents and guardians to discuss children's progress and determine priorities and resource needs.
Client Care Coordinator
A Helping Hand
05.2007 - 08.2013
- Coordinated schedules across multiple departments.
- Handled high-volume, multi-phone lines efficiently.
- Oversaw employee hiring and dismissal procedures.
- Conducted training sessions for new employees.
- Liaised directly with government representatives regularly.
PCA
Dignified Home Health Care
05.2007 - 08.2013
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
PCA
A Helping Hand
06.2007 - 05.2013
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Dental Assistant Certificate - Dental Assistant
Ohio Institute of Health Careers
Lorain, OH06.2012
Medical Assistant Certificate - Medical Assistant
Pima Medical Institute
Las Vegas, NV09.2005
Skills
Staff management
Ability to manage multiple locations
Strong organizational skills
Excellent communication
Problem solving
Individualized budgeting and financial management
Knowledge of state and federal regulations
Accomplishments
National employee of the year December 2024
Certification
Medication certification
CPR/ First aid
SOAR
Timeline
Medical Coordinator
BAI
08.2015 - Current
House Manager
BAI
08.2015 - Current
Basic Skills Trainer
Solomon’s Porch
06.2013 - 07.2015
PCA
A Helping Hand
06.2007 - 05.2013
Client Care Coordinator
A Helping Hand
05.2007 - 08.2013
PCA
Dignified Home Health Care
05.2007 - 08.2013
Dental Assistant Certificate - Dental Assistant
Ohio Institute of Health Careers
Medical Assistant Certificate - Medical Assistant
Pima Medical Institute
Similar Profiles
Kethees BalasubramaniamKethees Balasubramaniam
Senior Communications Engineer at BAISenior Communications Engineer at BAI
Manpreet SinghManpreet Singh
Dental Mechanic at Luxmi Bai Institute of Dental Sciences & HospitalDental Mechanic at Luxmi Bai Institute of Dental Sciences & Hospital
SIEW MENG WEI (MAC)SIEW MENG WEI (MAC)
Admin at CENTURY (BAI NIAN) HOLDINGS PTE LTDAdmin at CENTURY (BAI NIAN) HOLDINGS PTE LTD