Juana Gonzalez
Taylorsville ,UT
Summary
Accomplished Team Leader at Chick Fil A, adept in staff education and fostering teamwork, significantly enhanced team performance through strategic training and development. Excelled in decision-making and active listening, ensuring a collaborative and safe work environment. Achieved notable improvements in daily workflow, demonstrating flexibility and a keen attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Manager
Chick Fil A
02.2023 - 09.2024
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Lead my Team in achieving Food Safety Level 1
- Elite Habits Lead to Elite Results
- Lead my Team in Achieving 99.4 in Quality Food
Team Leader
Chick Fil A
05.2020 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Line Cook
Red Iguana
07.2012 - 02.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Grilled meats and seafood to customer specifications.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Juice Bar Attendant
Salud Y Vida Nutrition
01.2010 - 02.2012
- Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
- Mastered the use of various blenders and mixing equipment, ensuring consistent quality across all products served.
- Trained new employees on proper shake-making techniques, equipment usage, and safety procedures, fostering a knowledgeable workforce.
- Enhanced customer satisfaction by crafting high-quality shakes tailored to individual preferences.
- Actively communicated with other staff members during busy periods to ensure effective teamwork and efficient service.
- Participated in team meetings to discuss ways to improve efficiency, product offerings, and overall customer experience at the establishment.
- Managed cash register transactions accurately while providing friendly service during busy periods of operation.
- Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Education
High School Diploma -
CETIS
Mexico 07.2020
Skills
Employee Evaluation
Staff education and training
Daily workflow improvement
Decision-Making
Active Listening
Teamwork and Collaboration
Attention to Detail
Multitasking Abilities
Certification
- ServSafe Food Handler's Certification
Timeline
Production Manager
Chick Fil A
02.2023 - 09.2024
Team Leader
Chick Fil A
05.2020 - 09.2024
Line Cook
Red Iguana
07.2012 - 02.2018
Juice Bar Attendant
Salud Y Vida Nutrition
01.2010 - 02.2012
High School Diploma -
CETIS
- ServSafe Food Handler's Certification
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