Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

JUANA GOOD

East Brunswick,NJ

Summary

Well-trained medical assistant offering vast experience in medical field, excellent interpersonal communication skills and the organizational savvy to run a hospital or a clinic facility smoothly.

Overview

31
31
years of professional experience

Work History

Certified Medical Assistant

Rutgers Health
04.2022 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.

Behavior Technician

Sunshine Advantage
02.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Front Desk Clerk

Rutgers Health
07.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Certified Medical Assistant

East Brunswick Family Practice
05.2020 - 07.2021
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Escorted patients to examination rooms.
  • Tested and recorded blood glucose levels.
  • Obtained all prescribed laboratory testing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient spirometry.
  • Documented vital signs and health history for 25 to 35 patients every day.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Greeting and register Patients.
  • Making same day appointments, verified medical insurance and collect copayments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Measured patient pulse oximetry.
  • Prepared blood and urine lab specimens for diagnostic evaluation.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Called and faxed pharmacies to submit prescriptions and refills.

Certified Medical Assistant

Pediatric Urology Group
07.2018 - 10.2019
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered forms, copied insurance cards and ID to collect patient information for billing and insurance filing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained all prescribed laboratory testing.
  • Attended required training, education and meetings.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Escorted patients to examination rooms.
  • Collected histories, vitals and current complaints via patient interviews.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.

Diagnostic Imaging Clerk Per Diem

Raritan Bay Medical Center
11.2016 - 07.2019
  • Responsible to greet all people entering the radiology department, answering phones, scan documents, fax, copies, scheduling patient appointments, verifies demographics and insurance carrier information, legals, provide patient and doctors office with CD's and patient report, EMR experience, billing and coding.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Transmitted documents, organized revisions and tracked changes.
  • Created data books in physical, digital and CD formats.

Medical Assistant Per Diem

Cardiology
01.2016 - 01.2017
  • Prepares exams and treatment rooms with necessary instruments, ensures cleanliness
  • Prepares patients for examination and treatments. Take patient history and vital signs, assist with patients EKGs, and treadmill tests
  • Gives injections, and finger stick
  • Assists scheduling of tests and treatments
  • Screens telephone calls for referral to nurse or physician
  • Prepares and maintains supplies and equipment for treatment
  • Prepares patients for interrogation of pacemaker
  • Maintains drug closets, disposes of expired medication
  • Assists with maintenance of patients files, records and other information
  • Faxes reports to referring clinics and logs incoming and outgoing reports
  • Assist with Holter/Event ,monitors, Coumadin Clinic, call backs, filing and billing slips

Clinical Care Technician

Robert Wood Johnson University Hospital
11.2015 - 11.2016
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Documented vital signs and health history for 15 - 20 patients every 4 hours.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Assisted patients with basic care needs.
  • Responsible for monitoring patients 1 to 1.
  • Tested and recorded blood glucose levels.
  • Measured patient spirometry.
  • Properly perform EKG.
  • Answer patient call lights in a timely manner.
  • Provides partial and/or complete direct personal hygienic care to patients.
  • Correctly makes occupied and unoccupied beds.
  • Notifies nurse immediately for patients complaints of pain, discomfort and any observed change in condition. Provides appropriate interventions for pain as directed by nurse and reports outcomes.
  • Correctly feeds patients.
  • Performs tasks to maintain patient mobility.
  • Collects and labels specimens without error.

Medical Assistant Part Time

OB GYN Freehold
01.2013 - 12.2015
  • Take and monitor vital signs for upwards to 50 patients a day
  • Perform injections more than 15 times a day
  • Prep patients for exams and medical procedures
  • Clean and sanitize tools and equipment daily
  • Interview patients to obtain reason for a visit to the doctors and take vitals signs such as temperature, blood pressure, weight, height, etc. Documents patient's reason for visit along with vital signs in patients chart. Provides or drapes the patient with appropriate covering depending upon examinations.
  • Prepares examination room by changing table paper, performing necessary cleaning, laying out instruments, and supplies. Assists provider with patient examinations by helping to move or position patients for procedure, handing instruments to physician, etc.
  • Patient medical history
  • Clean and sterilize instruments
  • Perform routine stock medical supplies
  • Prepares for patient visits by reviewing the chart at least 24-48 hours prior to visit and requesting any chart documents required for office visit
  • Checking in/out patients, collect co-pays, balances, schedule patients appointment, EMR and general computer proficiency, answer phone calls

Line Coordinator

Byram Healthcare
01.2001 - 11.2015
  • 01/05/2001-11/02/2015- Byram Healthcare(Distributor of Medical supplies) cutting technician- trained to cut ostomy wafers for patients requiring supplies on daily basis.
  • Promoted to Line Coordinator 04/08/2006-11/02/2015- Responsible for supervising up to 30 individuals in a fast paced environment. Record production statistics and reassign individuals to maximize production. Revenue per day average $750,000. On average we process 2,800 per day and ship out 3,400 pieces daily, as a part of my responsibility to keep the work area stocked, organized, and keep environment clean. I was responsible for overseeing monthly safety inspection of the distribution center and reporting the meeting minutes to the director of operations.Recommended any changes that needed attention. Kept daily forklift checklist safety logs for each employee who the forklift.
  • 08/01/2001-11/02/2015 - Administrative control desk- trained to take over the administrative. This includes answering phones, speaking to customers, solving problems. As part of my responsibility I contact other distribution centers and customer service departments throughout company in order to provide customers with special services or refer them to other departments

Medical assistant

Somerset Medical Center
01.2012 - 12.2013
  • Preparing treatment and examination rooms for patients Greeting patients ready for examination, treatment, and procedures Taking blood samples and specimens Recording vital signs Performing routine lab test Sterilization of equipment administering injections Performing administrative duties for example arranging lab work, prescriptions refill to pharmacy, and filling patient records.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Medical Assistant Extern

Cardiology Associates
04.2011 - 08.2011
  • Greeted patients, vital signs(weight, temperature, blood pressure), EKG, Holter Monitor,Stress test, PT test, interview patients , charts, answering phones, schedule appointments.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Escorted patients to examination rooms.
  • Performs EKGs and Holter Monitors as ordered
  • Assist with Stress testing
  • Collected histories, vitals and current complaints via patient interviews.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Certified Home Health Aide

Gao Family
02.1994 - 01.2000
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Checked vital signs on daily basis and contacted nurse regarding any patient health concerns or behavioral changes.
  • Administered prescribed medications under direction of physician.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Supervised daily activities and provided assistance when needed.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse in charge.

Education

Medical Billing and Coding - undefined

Impetus
North Brunswick, NJ
2017

Medical Assistant - undefined

Everest Institute
South Plainfield, NJ
2012

Skills

  • Clinical skills-Monitoring vital signs, charting, exam method, electrocardiogram, OB/GYN procedures, storage of biomedical waste, CPR, Phlebotomy, and stress test
  • Lab procedures- Microscope usage, collecting specimens, smear procedures, hematology, glucose test, urinalysis, protime test
  • Administrative duties and Health insurance processing- Basic knowledge of computer(MS window and office coding), patient scheduling, claim processing, medical terminology, billing and coding
  • EMR / EPIC Trained

Additional Information

Bilingual(English and Spanish), flexible regarding hours, possess outstanding critical and analytical thinking ability and enthusiastic to learn.

Timeline

Behavior Technician

Sunshine Advantage
02.2024 - Current

Certified Medical Assistant

Rutgers Health
04.2022 - Current

Front Desk Clerk

Rutgers Health
07.2021 - 04.2022

Certified Medical Assistant

East Brunswick Family Practice
05.2020 - 07.2021

Certified Medical Assistant

Pediatric Urology Group
07.2018 - 10.2019

Diagnostic Imaging Clerk Per Diem

Raritan Bay Medical Center
11.2016 - 07.2019

Medical Assistant Per Diem

Cardiology
01.2016 - 01.2017

Clinical Care Technician

Robert Wood Johnson University Hospital
11.2015 - 11.2016

Medical Assistant Part Time

OB GYN Freehold
01.2013 - 12.2015

Medical assistant

Somerset Medical Center
01.2012 - 12.2013

Medical Assistant Extern

Cardiology Associates
04.2011 - 08.2011

Line Coordinator

Byram Healthcare
01.2001 - 11.2015

Certified Home Health Aide

Gao Family
02.1994 - 01.2000

Medical Billing and Coding - undefined

Impetus

Medical Assistant - undefined

Everest Institute

Similar Profiles

CREATE PROFILE
JUANA GOOD