Juana Gordiano

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
• Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
• Register and check in patients on Epic
• Undertake COVID-19 specimen collection, under the supervision of the Lead Specimen Collector or delegate and in accordance with established procedures and compliance protocols.
• Prepare and maintain the COVID-19 testing environment including assisting with the maintenance, cleaning, and management of equipment and the care, storage, and processing of swab specimen in line with Infection Prevention and Control requirements for the site.
• Provide general customer service that supports clinical staff operations and ensures prompt, sensitive and confidential services to the public.
• Provide educational resources to members of the community, including answering questions within the scope of role and seeking support from the Lead Specimen Collector or delegate for complex enquiries.
• Access and update patient information management systems required to report on patient care and the COVID-19 testing program, ensuring tracking, and labeling of information and data is accurately entered and completed.
• Take Vital Signs, Temperature, Pulse, and Weight Scale
• Update Medication, Medical history, Reason for visit and more.
• Called and faxed pharmacies to submit prescriptions and refills.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
• Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
• Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.
• Supported interdisciplinary collaboration among healthcare professionals, ensuring timely communication of pertinent information related to patient care needs.
• Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
• Implemented quality control measures to identify potential errors or areas needing improvement within the collection process, leading to increased accuracy rates across the board.
• Undertake COVID-19 specimen collection, under the supervision of the Nurse Unit Manager or delegate and in accordance with established procedures and compliance protocols.
• Prepare and maintain the COVID-19 testing environment including assisting with the maintenance, cleaning, and management of equipment and the care, storage, and processing of swab specimen in line with Infection Prevention and Control requirements for the site.
• Provide general customer service that supports clinical staff operations and ensures prompt, sensitive and confidential services to the public.
• Provide educational resources to members of the community, including answering questions within the scope of role and seeking support from the Nurse Unit Manager or delegate for complex enquiries.
• Access and update patient information management systems required to report on patient care and the COVID-19 testing program, ensuring tracking, and labelling of information and data is accurately entered and completed.
• Participate in and contribute to team meetings, ongoing education, quality improvement and performance development activities, and orientation of new staff.

• Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Collected fluid or tissue samples by using appropriate collection procedures.
• Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
• Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.

Perform a variety of routine techniques using standard equipment like vacationer tubes and sleeves, tourniquets, syringes and butterfly needles

• Handled venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging and

autoclaving.

• Handled phone calls from patients and doctors for scheduling appointments.
• Other duties: Preparing, processing, labeling and storing patient specimens and samples according to departmental procedures for subsequent analysis by Clinical Laboratory staff.
• maintaining inventory of supplies, and stocking supplies on carts and hand trays.
• Prepared and coordinated specimens and cultures for dispatch to laboratory.
• Disconnect and dispose of all contaminated disposable equipment.
• Perform 40-50 venipuncture a day
• Proper setup of all equipment and disposable supplies.
• Obtain necessary samples accurately and efficiently
• Place units/samples in freezer
• Final packing of units for daily shipment
• Ensure that donor suitability is determined through initial check of accumulated data