Juana Icon
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Inbloom Autism
01.2024 - Current
- Employ special educational strategies or techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory
- Teach socially acceptable behavior, employing techniques such as behavior modification or positive reinforcement
- Communicate nonverbally with children to provide them with comfort, encouragement, or positive reinforcement
- Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, or social skills, to preschool students with special needs
- Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
Information Specialist
Digital Federal Credit
08.2022 - 09.2023
- Resolved problems or discrepancies concerning customers' accounts
- Processed transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Answered telephones and assist customers with their questions
- Identify transaction mistakes when debits and credits do not balance
- Carried out special services for customers, such as ordering bank cards and checks
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Phlebotomist
LabCorp
06.2022 - 07.2022
- Organized or cleaned blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Matched laboratory requisition forms to specimen tubes
- Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
CNA - Certified Nursing Assistant
Designated Nursing Associates
07.2021 - 12.2021
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Fed patients or assist patients to eat or drink
- Measured and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Data Entry Clerk
Konnect Resources
06.2021 - 10.2021
- Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software
- Compiled and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Identified, compile, abstract, and code patient data, using standard classification systems.
Clerical Medical Register
All Medical Personnel
03.2021 - 06.2021
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Resolved customer complaints or answer customers' questions regarding policies and procedures
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
Medical Assistant/Receptionist
Treasure Coast Medical Associates
02.2020 - 04.2020
- Answered telephones and direct calls to appropriate staff
- Scheduled and confirm patient diagnostic appointments, surgeries, or medical consultations
- Completed insurance or other claim forms
- Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff
- Transmitted correspondence or medical records by mail, e-mail, or fax
- Maintained medical records, technical library, or correspondence files
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
- Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
Education
Business Associate's Degree -
Indian River State College
Fort Pierce, FLHigh School Diploma -
High School Diploma
Jackson, MSSkills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Behavioral Management
- Social Skills Development
- Discrete trial teaching
- Verbal behavior training
- Consumer Banking
- Banking Relationships
- Banking Software
- Banking Guidance
- Phone Banking
- Banking knowledge
- Mobile Banking
- Bathing Assistance
- Compassion and Empathy
- Vital signs monitoring
- Patient Care
- Critical Thinking
- Active Listening
- Customer Service
- Problem-solving abilities
- Positive Attitude
- Time Management
- Data Entry
Licenses Certificates Training
- BLS Certification
- CNA - Certified Nursing Assistant
- Driver's License
- CPR
- Real Estate License
- BHT
Certification
- RBT - Registered Behavior Technician
- CNA - Certified Nurse Assistant
Timeline
Behavior Technician
Inbloom Autism
01.2024 - Current
Information Specialist
Digital Federal Credit
08.2022 - 09.2023
Phlebotomist
LabCorp
06.2022 - 07.2022
CNA - Certified Nursing Assistant
Designated Nursing Associates
07.2021 - 12.2021
Data Entry Clerk
Konnect Resources
06.2021 - 10.2021
Clerical Medical Register
All Medical Personnel
03.2021 - 06.2021
Medical Assistant/Receptionist
Treasure Coast Medical Associates
02.2020 - 04.2020
Business Associate's Degree -
Indian River State College
High School Diploma -
High School Diploma