Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juana Jacobo

Summary

Diligent Operations Supervisor with solid background in supervising package handling operations. Successfully managed teams and streamlined processes to enhance efficiency and accuracy. Demonstrated effective leadership and problem-solving skills in high-paced environments.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

FedEx Express
08.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Package Handler Trainer

FedEx Express
08.2017 - 12.2021
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
  • Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
  • Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
  • Coordinated cross-functional training initiatives, ensuring consistency across all departments involved in the package handling process.

Loan Processing Manager

1st Choice Money Center
06.2015 - 12.2021
  • Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
  • Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
  • Monitored market trends closely to adjust lending strategies accordingly, maximizing profitability without compromising risk management protocols.
  • Continuously updated internal policies to reflect changes in lending regulations, keeping staff informed and well-prepared for compliance audits.
  • Developed strong relationships with clients by providing timely communication and expert guidance throughout the loan process.
  • Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
  • Reduced loan application processing time with the introduction of digital documentation management systems.

Education

High School Diploma -

John C. Fremont High School
Los Angeles, CA
06-1996

Skills

  • Problem-solving
  • Team leadership
  • Decision-making
  • Team Training
  • Safety oversight
  • Task delegation
  • Admin Specialist
  • Critical thinking
  • Active listening
  • Computer Skills
  • Data entry
  • Word
  • Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Supervisor

FedEx Express
08.2021 - Current

Package Handler Trainer

FedEx Express
08.2017 - 12.2021

Loan Processing Manager

1st Choice Money Center
06.2015 - 12.2021

High School Diploma -

John C. Fremont High School

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Juana Jacobo